David Ross
Tracy,CA
Summary
Customer-oriented Sales Representative committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 20+ calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
Home Depot
09.2021 - 08.2022
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Contributed to team objectives in fast-paced environment.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Lube Technician
Jiffy Lube
09.2022 - 04.2023
- Coordinated with parts department to determine availability of necessary components.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Conducted vehicle inspections and recorded results in database to comply with Cailifornia vehicle inspection requirements.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
Education
High School Diploma -
Merrill F. West High School
Tracy, CA05.2021
Skills
- Quality Assurance
- Safe Chemical Handling
- System Retrofitting
- Customer Segmentation
- Call center experience
- Product or Service expertise
- Many sale techniques
- Client Relationship Building
- Follow-up skills
Timeline
Lube Technician
Jiffy Lube
09.2022 - 04.2023
Customer Service Sales Representative
Home Depot
09.2021 - 08.2022
High School Diploma -
Merrill F. West High School