Summary
Overview
Work History
Education
Skills
Timeline
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David Ross

Tracy,CA

Summary

Proven Quality Assurance Specialist with a track record of enhancing product standards at Randstad through team collaboration and defect tracking. Leveraged client interaction skills to elevate customer satisfaction and retention at Home Depot, demonstrating a strong blend of technical proficiency and relationship-building prowess. Achieved significant quality improvements, underscoring a commitment to excellence and team success.

Overview

3
3
years of professional experience

Work History

Quality Assurance Specialist

Randstad
Tracy, CA
06.2024 - Current
  • Developed and maintained quality assurance protocols, processes and procedures.
  • Reviewed customer requirements and specifications to ensure products met standards.
  • Created reports summarizing findings from inspections and tests conducted.
  • Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.

Lube Technician

Jiffy Lube
Tracy, CA
09.2022 - 04.2023
  • Coordinated with parts department to determine availability of necessary components.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
  • Conducted vehicle inspections and recorded results in database to comply with Cailifornia vehicle inspection requirements.
  • Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.

Customer Service Sales Representative

Home Depot
Tracy, CA
09.2021 - 08.2022
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Informed customers of promotions to increase sales productivity and volume.
  • Recorded accurate and efficient records in customer database.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Contributed to team objectives in fast-paced environment.
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Education

High School Diploma -

Merrill F. West High School
Tracy, CA
05.2021

Skills

  • Quality Assurance
  • Collaboration skills
  • Defect tracking
  • Safe Chemical Handling
  • System Retrofitting
  • Client Interaction Skills
  • Product Knowledge
  • Proficient in Sales Strategies
  • Client Relationship Building
  • Follow-up skills
  • Correction action planning
  • Performance monitoring

Timeline

Quality Assurance Specialist

Randstad
06.2024 - Current

Lube Technician

Jiffy Lube
09.2022 - 04.2023

Customer Service Sales Representative

Home Depot
09.2021 - 08.2022

High School Diploma -

Merrill F. West High School

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David Ross