DAVID ROWE
Customer Service
Lauderhill,FL
Summary
Organized office manager with over 3 years of experience in administrative work and management. Hardworking team player with expertise in completing various clerical tasks, such as creating records and screening staff and offering staff support. methodical and detail-oriented team player with expertise in team leadership.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work History
Front Desk Manager
FirstService Residential
12.2018 - Current
- Assists in vacation, sick time, leave of absence, and last minute shift assistance coverage
- File confidential documents
- Follow proper building procedures
- Follow property specific procedures for handling emergency situations
- Maintain awareness of undesirable persons on property premises
- Utilize radio communication
- Monitor security cameras, exterior doors to the building and maintain a secure environment for our residents
- Resolving and following up on all complaints/issues
- Maintaining daily records and forms
- File confidential documents
- Receives and places local emergency calls for police, ambulance and fire department as requested
- Operates multi-line telephone system and properly forwards calls to appropriate extensions
Security Officer
Marksman Security
05.2018 - 11.2018
- Patrol exterior/Interior of building
- Work with First Service Residential employees achieve great customer service with residents
- Unlocked resident’s units when they are locked out
- Issue parking tickets to unauthorized vehicles
- Trained to cover the front desk overnight
- Complete any task directed from the property manager or First Residential employee.
Supervisor
Command Security
04.2011 - 05.2018
- Post check on guards in company vehicle to ensure duties are performed
- Produce write-ups on guards who are not performing
- Report any suspicious activity
- Make and receive phone calls to and from residents
- Conduct armed patrol for residential communities
- Cover shifts when a call out occurs
- Meet with clients
Public Safety Officer
Coral Square Mall
07.2009 - 04.2011
- Open and Close the mall
- Work overnight patrolling the mall making Sure everything is secure
- Drive security truck patrolling the exterior of the mall making sure customers get to their car safety
- I Observe, patrol, and report
- Escort employees to the main office to deposit before and after their shift
- Help customers in finding their love ones, car, And stores in the mall.
Customer Service
AT&T
06.2007 - 07.2009
- Introducing company and self
- Help customers over the phone to customize there AT&T plan
- Assist customers with adding lines and features
- Offer Go Phones to those that comply
- Handle approximately 200 calls a day.
Sales Representative
Banana Republic
03.2007 - 06.2007
- Greet the customers with our S.H.O.P (Smile Help Offer People)
- Convince customers to open a Banana Republic Card on saving fifteen percent of their purchase
- Managed special sale promotions regularly
- Stock cloths onto the sales floor
- Handled 40 incoming calls daily
- Maintained a clean and professional environment
Sales Associate, Cashier, Stockman
Target
12.2006 - 03.2007
- I handled the Electronics Department
- Sold electronics successfully at a rate of $40,000 monthly
- Assisted customers with their needs
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and making deposits
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Receive and process cash or credit payments
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Answer telephone inquiries periodically
- Scan in/out merchandise, and unload trucks.
Education
Associate of Science - Medical Assistant Technician
FLORIDA CAREER COLLEGE
Lauderdale Lakes 08.2006 - 09.2008
Bachelor of Arts - Criminal Justice
Palm Beach State College
Lake Worth, FL 08.2018 - Current
High School Diploma -
Piper High School
Sunrise, FL 08.2000 - 08.2005
Skills
Microsoft Office Suite Products/Internetundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Manager
FirstService Residential
12.2018 - Current
Bachelor of Arts - Criminal Justice
Palm Beach State College
08.2018 - Current
Security Officer
Marksman Security
05.2018 - 11.2018
Supervisor
Command Security
04.2011 - 05.2018
Public Safety Officer
Coral Square Mall
07.2009 - 04.2011
Customer Service
AT&T
06.2007 - 07.2009
Sales Representative
Banana Republic
03.2007 - 06.2007
Sales Associate, Cashier, Stockman
Target
12.2006 - 03.2007
Associate of Science - Medical Assistant Technician
FLORIDA CAREER COLLEGE
08.2006 - 09.2008
High School Diploma -
Piper High School
08.2000 - 08.2005
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