David Rownan
Branch Manager
Eureka,CA
Summary
Enterprising Manger, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Result- driven professional with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Branch Manager
Starbucks
McKinleyville, CA
03.2022 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Launched new training program to boost employee skills and staff retention rate.
Sales Manger
AT&T
Eureka, CA
04.2019 - 03.2022
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Marketing Manger
DaBella
Portland, OR
03.2016 - 04.2019
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Continually maintained and improved company's reputation and positive image in markets served.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
Project Manager
Second Harvest Food Bank
Pasco, WA
10.2015 - 03.2016
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented strategic project plans to meet business objectives.
Education
High School Diploma -
Home School
Arizona 08.2007 - 03.2010
Associate of Arts - General
Cochise College
Douglas, AZ 09.2011 - 05.2014
Skills
Sales professional
Staff Management
Revenue Generation
Staff Training
Project Management
Employee coaching
Sales Reporting
Operations management
Increasing sales
Performance Evaluations
Call center operations
Accomplishments
- Grew new accounts $1.6 million in only 9 months - DaBella Exteriors.
- Marketer of the year 2016 - Dabella Exteriors
- 5 time Winner of President Club $250,000 Sales a Month - DaBella Exteriors
- 2 Time Samsung Regional Sales Winner - AT&T
Timeline
Branch Manager
Starbucks
03.2022 - Current
Sales Manger
AT&T
04.2019 - 03.2022
Marketing Manger
DaBella
03.2016 - 04.2019
Project Manager
Second Harvest Food Bank
10.2015 - 03.2016
Associate of Arts - General
Cochise College
09.2011 - 05.2014
High School Diploma -
Home School
08.2007 - 03.2010