David Roy
Pawtucket,RI
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
23
23
years of professional experience
Work History
General Manager of Operations
Rhode Island Baseball Institute
Warwick , RI
2018.09 - Current
- Successfully Operated Day to Day Operations including Sales, Schedules, Staff Schedules, Customer Service, Training Coodinator, Staff Development, Payroll and more.
- Manged Annual Budgets, Goals and Profit/Loss.
- Communicated Directly with Customers related to all matters good and bad.
- Lead Design of Daily Training for Customers, Individual Plans for Customers and followed through with Customer Requests.
Store Manager/General Manager
J.A Appliance
Cumberland , RI
2005.04 - 2018.09
- Ran most daily operations.
- Was in charge of all Staff Interview, Hiring's and Training.
- Managed all Day to Day store Operations.
- Set Annual, Fiscal, Monthly and Weekly Sales goals.
- Operated annual budget including Payroll.
- Managed Complete schedule of the business relating to Sales, Service, Installations and Store/Staff.
- Managed Local and National accounts with Builders and General Contractors. Exceeded 1.5 Millions dollars in sales for 10+ years.
- Helped with Advertising, Website Design, Sales Planning and Business Growth.
- Worked in every facet of the business.
- Recognized Nationally as a Top Sales Performer for every Major Brand of Home Appliances.
- Completed Monthly and Quarterly Sales Trainings in person and virtual.
- Also manged the purchasing of orders. Was tasked with forecasting future sales, purchasing upcoming "Hot" products to enhance profit margins.
Utility Manager
Wickford Appliance & Lighting Centers
Pawtucket , RI
2000.09 - 2005.04
- Worked my way up through the Ranks.
- Started as Delivery/Install, promoted to Warehouse Manager at 19 Years old.
- Promoted to the Service/Install Department. Worked quickly and hard through the ranks.
- Promoted to Service/Installation Manager. Managed all Service Calls and Installation Jobs. Nationally certified for all Major Home Appliance Service, Repair and Installations.
- Promoted to Sales at 20 years old tp Sales. Was floor Manager by 21 years old with over $400,000 in my 1st year. Just under $800,000 in my 2nd year.
Education
GED -
William E. Tolman High School
Pawtucket, RI2001-06
Skills
- Program Administration
- Financial Oversight
- Inventory Management
- Customer Retention
- Sales Tracking
- Department Oversight
- Performance Improvement
- Data Management
- Resource Allocation
- Contract Administration
- Customer Service Management
- Administrative Management
- Data Analysis
- Cost Control
- Quality Assurance
- Schedule Management
- Business Forecasting
- Employee Development
- Supervision and Training
- Revenue Generation
- Budget Control
- Assignment Delegation
- Client Account Management
- Cost Analysis and Savings
- Financial Planning
- Budgeting and Cost Control
- Team Leadership
- Performance Evaluation and Monitoring
- Purchasing and Planning
- Customer Relations
- Profit and Loss Accountability
- Organizational Structuring
- Supplier Monitoring
- Business Growth Initiatives
- Staff Scheduling
- Employee Relations
- Product Promotion
- Payroll Administration and Timekeeping
- Human Resources
- Management Team Building
- Delegation
- Sales Promotion
- Performance Evaluations
- Delegating Work
- Business Development
- Sales Coaching
- Goal Setting
- Marketing Strategies
- Relationship Building
- Revenue Forecasting
- Employee Motivation
- Business Management
- Process Improvements
- Sales Oversight
- Staff Management
- Employee Reviews
- Sales Strategies
- Operations Management
- Financial Management
Timeline
General Manager of Operations
Rhode Island Baseball Institute
2018.09 - Current
Store Manager/General Manager
J.A Appliance
2005.04 - 2018.09
Utility Manager
Wickford Appliance & Lighting Centers
2000.09 - 2005.04
GED -
William E. Tolman High School
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