David Rucker
Cincinnati
Summary
HVAC leader with a proven track record in team training and project execution enhancement. Skilled in managing installations and resolving customer complaints, resulting in elevated service quality and satisfaction levels.
Overview
37
37
years of professional experience
1
1
Certification
Work History
HVAC Warranty Team Leader
Airtron Heating & Air Conditioning Cincinnati
West Chester
03.2014 - Current
- Efficiently resolved customer issues to uphold satisfaction levels.
- Addressed customer complaints while maintaining exceptional service quality.
- Trained team members on effective resolution techniques to enhance service delivery.
- Managed installation projects, ensuring timely and accurate execution.
instalation manager
help heating and cooling
Cincinnati
07.2003 - 03.2014
- Oversaw installation teams for heating and cooling systems in residential settings.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Implemented quality control measures to uphold service excellence and ensure customer satisfaction.
- Developed training materials for new hires on installation techniques and procedures.
- Conducted site visits to assess existing conditions and identify special requirements prior to installation.
Letter Carrier
USPS
Middletown
07.1996 - 07.2002
- Delivered mail and packages along designated routes in all weather conditions.
- Sorted and organized mail to enhance distribution efficiency throughout delivery area.
Veteran
US Marine Corps
01.1989 - 01.1995
- Oversaw squadron phase maintenance shop operations to ensure optimal performance.
- Prioritized and organized tasks to achieve service goals efficiently.
- Collaborated with cross-functional teams to drive project success.
- Provided support and guidance to colleagues, fostering a collaborative work atmosphere.
Education
Bachelor of Science - Information Technology, Networking and administration tracks
Northern Kentucky University
Highland Heights, Ky08.2019
High School Diploma -
Greenhills High School
Cincinnati, OH04-1989
Skills
- Windows and Unix operating systems
- JavaScript, Python, and Ruby
- HTML and Microsoft Office Suite
- Access and Visual Studio
- A/C troubleshooting and equipment installation
- Customer relationship management
- Technical training and employee development
- Problem solving and effective communication
- Leadership and team supervision
- Coaching and mentoring
Accomplishments
- Designed training programs for Technicians to obtain licensing.
- Created training programs to help Technicians improve troubleshooting skills.
- Designed and ran a phase maintenance Shop for the squadron during my time in the Marine Corps.
- Received numerous awards for performing duties above and beyond the call of duty.
References
- Steve K Deny, Administration Director, Winton Woods City Schools, denny.steve@wintonwoods.org, (513) 619-2400, 825 Waycross Road Suite A, Cincinnati, Ohio, 45240
- John Ogal, Technical Advisor, Corken Steel Products, jogle@corkensteel.com, (859) 991-0400, 7920 Kentucky Drive, Florence, Kentucky, 41042
- Chuck Hammond, Supervisor, Airtron Heating, Charles.hammond@resservices.com, (513) 746-7573, 9422 Meridian Way, West Chester, Ohio, 45069
- Darci Guriel, Sr Staff Regulatory Compliance Advisor at GE, Adjunct Instructor, Northern Kentucky University, dtguriel@gmail.com, Nunn Drive, Highland Heights, Kentucky, 41099
- Emily Taylor, Lecturer, Northern Kentucky University, crawforde1@nku.edu, Nunn Drive, Highland Heights, Kentucky, 41099
Service Related
- Operation Desert Shield, 08/90 - 01/91
- Operation Desert Storm, 01/91 - 03/91
- Operation Provide Promise, 07/92 - 11/92
Certification
- Kentucky Journeymen
- Refrigerant licence
References
References available upon request.
Timeline
HVAC Warranty Team Leader
Airtron Heating & Air Conditioning Cincinnati
03.2014 - Current
instalation manager
help heating and cooling
07.2003 - 03.2014
Letter Carrier
USPS
07.1996 - 07.2002
Veteran
US Marine Corps
01.1989 - 01.1995
Bachelor of Science - Information Technology, Networking and administration tracks
Northern Kentucky University
High School Diploma -
Greenhills High School
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