David Ruiz
Riverside Hyundai
Beaumont ,CA
1
Certification
21
years of professional experience
Detail-oriented Service Advisor with a strong focus on customer satisfaction and problem resolution. Proven ability to manage inquiries and enhance relationships, contributing to improved service experiences.
Dynamic Service Advisor with over 20 years of experience in customer service and vehicle maintenance. Skilled in complaint resolution and managing service appointments, consistently improving customer satisfaction and loyalty.
Dedicated Service Advisor known for exceptional communication and multitasking abilities. Expertise in understanding customer needs and delivering effective solutions, driving enhanced customer retention and service efficiency.
Work History
Service Advisor
21 Years 3 Months- Assisted customers in understanding service options and vehicle maintenance needs.
- Coordinated service appointments and managed customer inquiries efficiently.
- Provided clear communication regarding service progress and estimated completion times.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues.
Education
High School Diploma
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Attention to detail
Excellent communication
Service estimates
Service recommendations
Team player mentality
Handling customer complaints
Customer relationship management
Repairs scheduling
Performance goals
Goal-oriented mindset
Service scheduling
Price quoting
Complaint resolution
Documentation and reporting
Team collaboration
Customer retention
Cost estimation
Quality inspection
Records maintenance
Service order flow
Product training
Conflict resolution
Bill preparation
Preventive maintenance coordination
Reporting and documentation
Maintenance reporting
Relationship building
Problem resolution
Customer relations
Teamwork and collaboration
Understanding customer needs
Work prioritization
Calm and professional under pressure
Service upselling
Sales and upselling
De-escalation techniques
Product knowledge
Certification
Platinum Master 2022
Ionic 5,6 and 9 2026
Currently Certified in all models 2026
Timeline
Service Advisor
Riverside Hyundai
04.2005 - 07.2026Read More
South Gate High
High School Diploma
Read More