David Rushforth
Hagerstown,MD
Summary
Accomplished leader with a proven track record at Kohl's, adept in customer relations and store operations. Excelled in team building and leadership, significantly enhancing staff performance and customer service scores. Skilled in strategic thinking and culture development, driving operational excellence and achieving top-ranked district-level results.
Overview
19
19
years of professional experience
Work History
Store Manager
Kohl's
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, Leading to #1 Ranked District level Customer Service Score
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversee recruiting, hiring and training of team members.
Operations Manager
Kohl's
11.2021 - 08.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to senior management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Pharmacy Operations Supervisor
United States Air Force, USAF
12.2013 - 12.2017
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Developed and maintained strong relationships with suppliers, negotiating favorable terms for pharmaceutical purchases.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacy Logistics Supervisor
United States Air Force, USAF
12.2010 - 12.2013
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Trained new team members on proper and safe use of tools and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Pharmacy Technician
United States Air Force, USAF
01.2007 - 12.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Bookkeeper
Moncrief Consulting Group
09.2005 - 01.2007
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Education
Bachelor of Arts - Human Resources Management
Pace University
New York, NY08.2020
Associate of Science - Pharmacology
Community College of The Air Force
Montgomery, AL08.2017
Skills
- Workday
- Kronos
- Dimensions
- Slack
- Store operations
- Training and mentoring
- Omni Channel
- Recruitment and hiring
- Team Building and Leadership
- Goals and performance
Timeline
Store Manager
Kohl's
08.2023 - Current
Operations Manager
Kohl's
11.2021 - 08.2023
Pharmacy Operations Supervisor
United States Air Force, USAF
12.2013 - 12.2017
Pharmacy Logistics Supervisor
United States Air Force, USAF
12.2010 - 12.2013
Pharmacy Technician
United States Air Force, USAF
01.2007 - 12.2010
Bookkeeper
Moncrief Consulting Group
09.2005 - 01.2007
Bachelor of Arts - Human Resources Management
Pace University
Associate of Science - Pharmacology
Community College of The Air Force