Graphic Artist Innovative professional with range of illustration and graphic design experience with a passion for promoting lasting customer satisfaction. Excels in project management and strives for on-time, on-budget deliveries.
Overview
18
18
years of professional experience
Work History
Production Artist
Sterling Cut Glass
01.2023 - Current
Applied knowledge of printing standards to create high-quality images.
Created digital and print layouts for diverse glass and metal drinkware and trophies
Production Artist
Spring.com
01.2015 - 12.2022
Responsibilities range from converting raster images to vector images, preparing artwork files to be screen-printed, and adjust artwork files sent in by other creators to optimally print through the direct to garment process
Front Desk Receptionist
Owensboro Family YMCA
01.2010 - 01.2015
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Hazard Insurance Specialist
U.S. Bank Home Mortgage
02.2014 - 05.2014
Maintained high standards of customer service by building relationships with clients.
Processed eligibility and benefits verification and authorization requests.
Resolved discrepancies in insurance payments by collaborating with carriers.
Followed up on denials, late payments, extensions and other special circumstances.
Graphic Designer
Artwear Express LLC
01.2011 - 01.2014
Developed creative design for shirts, banners and signs for local businesses and sports teams
Drive-thru/Counter Customer Service
McDonald’s
01.2006 - 01.2010
Greeted all guests upon arrival and offered immediate assistance.
Processed cash, debit and credit card payments.
Managed customer relations through communication and helpful interactions.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Managed multiple tasks in high-volume environment.