David Ryder
Highland Village,TX
Summary
Adaptable and professional individual with over 11 years of experience, demonstrating expertise in conflict resolution, customer communications, and customer retention. Seeking to leverage skills to effectively address requirements within your esteemed organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
02.2024 - 08.2024
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Emerging Store Manager
Walgreens
10.2023 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Pharmacy Technician
Walgreen's Pharmacy
02.2022 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Clinical Supply Specialist
Monroe Carell Jr.
10.2020 - 08.2021
- Working for the supply department at Vanderbilt's Children's Hospital was very rewarding
- While working there, I had to physically go into the children's rooms and refill their bedside carts
- After refilling the carts, I put up the supplies brought in off the truck
- I held the phone and filled the requests from the nurses throughout the night for supplies they needed for their patients
- One of the other responsibilities of my job was to bring a STAT cart whenever needed and standby in case anything was needed off of the cart to revive or stabilize the patient.
Cafe Manager/ Lead Assistant Manager
Speedway LLC
02.2017 - 01.2020
- While starting as a customer service representative, I was promptly asked if I was interested in management, due to my previous management experience
- I accepted the opportunity to train as a Lead Assistant Manager on the store side
- My responsibilities included delegation of duties amongst the staff, keeping track of inventory of products and safe contents, writing schedules, handling disciplinary actions, and in general making sure the store functioned as it should when taking the place of my general manager
- In October of 2018, I was offered to fill the position of the Cafe manger
- I accepted
- The duties required by the cafe manager include, staffing, training of new employees, writing schedules, managing shifts, introducing new products to customers, truck orders, and resolving customer disputes.
Process Assistant/ Pack
Amazon Fulfillment BNA3
10.2012 - 02.2016
- Starting at Amazon in October 2012, I've was trained in a wide range of positions, inbound and outbound
- Part of my responsibilities have been monitoring Rodeo to review the status of our CPT's to make sure they are completed on time
- Before transferring to inbound, I did pack audits twice weekly
- That kept me aware of what we are sending to the customer and ensured that my fellow packers were fully trained on the customer expectation and how to give the best to them
- I was expected to bring any negative issues to the packer's attention and train them to correct it
- My tendency is to learn all I can to get all the potential from a specific job
- I eventually wanted more of a challenge
- So, I applied for the Process Assistant for Pack
- I made it through the interview process and was offered the position.
Aviation Boatswains Mate Handler
U.S. Navy
07.2003 - 03.2007
- When joining the Navy in 2003, my goal was to be the best at whatever job rating I was assigned to
- In less than a year, I was qualified in all aspects of aircraft handling on an amphibious ship and had risen to the rank of Petty Officer 3rd Class, E-4
- I trained and qualified five aircraft directors and handlers in the safe launch and recovery operations during our 2006 deployment with zero mishaps
- My superiors had also entrusted me with the responsibility of V-1 Division Calibration Petty Officer, which included having all tools being calibrated and in good working condition, and available for 1,756 maintenance checks throughout the flight deck
- In addition, I received a Letter of Accommodation from the General in charge of Hurricane Katrina for my involvement in the relief effort.
Education
Early Childhood Education (AECE) -
Motlow State Community College
Lynchburg, TN05.2014
High School Diploma -
Grundy County High School
Coalmont, TN12.1999
Skills
- Prescription Verification
- Medication Dispensing
- Pharmaceutical knowledge
- Patient Counseling
- Workflow Optimization
- Pharmacy management
- Pharmacy automation
- Direct Patient Care
- Patient Safety
- Drug safety
- Training and mentoring
- Patient education and counseling
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
Title: Process Assistant/ Area Manager
Extracurricular Activities
Yellow Jacket Pride of the Plateau Marching Band
Certification
- Certified Pharmacy Technician, PTCB
Timeline
Pharmacy Operations Manager
Walgreens
02.2024 - 08.2024
Emerging Store Manager
Walgreens
10.2023 - 02.2024
Pharmacy Technician
Walgreen's Pharmacy
02.2022 - 10.2023
Clinical Supply Specialist
Monroe Carell Jr.
10.2020 - 08.2021
Cafe Manager/ Lead Assistant Manager
Speedway LLC
02.2017 - 01.2020
Process Assistant/ Pack
Amazon Fulfillment BNA3
10.2012 - 02.2016
Aviation Boatswains Mate Handler
U.S. Navy
07.2003 - 03.2007
Early Childhood Education (AECE) -
Motlow State Community College
High School Diploma -
Grundy County High School