David Saeidi
West Palm Beach
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
17
17
years of professional experience
Work History
Operations Manager
Dave and Buster's
03.2016 - 02.2025
- Coordinated with other managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Traveled to 8 locations(midwest district)each year for performance reviews of employees and a building walk through.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the center, providing accurate forecasts and identifying areas for potential savings.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Restaurant Front of House Manager
Mellow Mushroom Pizza Bakers
06.2010 - 04.2016
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Server/Trainer
IHOP
10.2007 - 06.2010
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Education
BBA - Business Management
University of Cincinnati
Cincinnati, OH05-2012
Skills
- Project management
- Budget management
- Performance evaluation
- Customer relationship management
- Employee training
- Team building
- Conflict resolution
- Operational efficiency
- Inventory control
- Schedule management
Timeline
Operations Manager
Dave and Buster's
03.2016 - 02.2025
Restaurant Front of House Manager
Mellow Mushroom Pizza Bakers
06.2010 - 04.2016
Server/Trainer
IHOP
10.2007 - 06.2010
BBA - Business Management
University of Cincinnati
Similar Profiles
Kristine BushKristine Bush
Accounting Supervisor at Dave and Buster's World HeadquartersAccounting Supervisor at Dave and Buster's World Headquarters
Syriahnne ParkerSyriahnne Parker
Bartender/Server at Dave and Buster's GaithersburgBartender/Server at Dave and Buster's Gaithersburg
Amanda HarrisonAmanda Harrison
Area Operations Manager at Dave and Buster'sArea Operations Manager at Dave and Buster's
Damarcus HerringDamarcus Herring
Lot Associate at Home Depot.comLot Associate at Home Depot.com
Andrew CastroAndrew Castro
Packer at Fresh RealmPacker at Fresh Realm