Industrious and enthusiastic Manager - Technician proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Enterprising Technician successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Service-oriented Technician experienced with CCTV , Satellite, Networking , Cat cabling and fiber optic . Residential and commercial. Organizations. Determined and experienced in diagnosing issues and performing repairs. Offers excellent mechanical maintenance and repair abilities.
Looked over all daily operations , staring with daily routing , checking reports ,open shop , run warehouse , couch techs on there daily performance and scores , manage customer complaints ,and perform quality control.