David Salazar

Analyze employee data and trends to identify patterns related to product/system adoption, engagement, and employee satisfaction, providing actionable insights to drive retention and success.

Support the planning and execution of employee success initiatives and programs, ensuring alignment with client needs and business objectives.

Lead onboarding processes for new employees, including personalized walkthroughs, product training, and ongoing check-ins to ensure a smooth transition.

Prepare detailed reports and dashboards, presenting findings to senior leadership and key stakeholders to inform strategic decision-making.

Identify opportunities to enhance employee success programs by connecting insights from multiple projects and touchpoints.

Collect and compile key employee success metrics from various platforms to track health scores, usage, and customer feedback.

Create custom and standard reports that support employee success initiatives, including engagement tracking, onboarding progress

Identify, recommend, and implement process improvements to enhance the employee journey and streamline service delivery.

Develop and maintain process documentation and training materials to ensure consistent and scalable customer success practices.

Guide and assist with performance reviews, success planning, and feedback loops to drive customer satisfaction and retention.

Assist in preparing and submitting compliance reports, ensuring adherence to industry standards and company policies.

Support customer success and cross-functional teams with ad-hoc projects, presentations, and strategic initiatives as needed.

Partner with cross-functional stakeholders and customer teams to drive and implement strategic training/onboarding initiatives that enhance customer retention, satisfaction, and success. This includes identifying opportunities for growth, process optimization, and solution-driven outcomes.

Collaborate with global customer experience partners to support success programs, providing operational and analytical insights that inform key business decisions and ensure customers achieve their desired outcomes.

Deliver data-driven insights into customer satisfaction, engagement, and product adoption. Regularly present findings to leadership and customer teams, offering actionable recommendations for continuous improvement.

Develop and maintain tools, templates, and resources that enable consistent service delivery, scalability, and efficiency across multiple customer accounts.


Developed and led key onboarding, enablement, and training workflows to ensure employees achieve seamless adoption and long-term success.