David Saldana

Aspiring Family Nurse Practitioner with a strong work ethic, extensive community involvement, and a deep commitment to improving access to primary care in rural New Mexico. Passionate about providing holistic, culturally competent care to underserved populations across the lifespan. Currently enrolled in the Level 5 Dual BSN Degree Program at UNM Valencia with anticipated graduation in August 2025.

Neuroscience Intensive Care Unit Intern Nurse- January 2025 - Present

The University of New Mexico Hospital

• Deliver Direct Patient Care in a High-Acuity Setting: Provide comprehensive nursing support for critically ill neurological patients, including those with traumatic brain injuries, strokes, and post-neurosurgical complications.
• Perform Advanced Neurological Assessments: Monitor and document Glasgow Coma Scale scores, pupillary responses, motor/sensory function, and intracranial pressure data to guide clinical interventions.
• Collaborate with Multidisciplinary Teams: Partner with physicians, respiratory therapists, and pharmacists to coordinate complex care plans and optimize patient outcomes.
• Administer Critical Interventions: Assist with medication administration, ventilator management, sedation monitoring, and emergency response protocols under the supervision of ICU RNs and preceptors.
• Uphold Infection Control and Safety Standards: Ensure strict adherence to aseptic technique, patient safety protocols, and hospital policies in all clinical procedures, including IV insertion and line management.
• Communicate Effectively with Care Teams: Provide concise bedside handoffs using SBAR, actively participate in rounds, and update families with clarity and compassion.

Executive Senior Specialist – T-Mobile USA
January 2023 – Present

• Handle Escalated Customer Complaints: Manage high-stakes customer complaints escalated to the executive level, providing thorough resolutions that uphold T-Mobile's standards.
• Communicate on Behalf of Executive Team: Act as a liaison, professionally responding to inquiries and feedback, reflecting T-Mobile's values in every interaction.
• Investigate and Resolve Complex Cases: Collaborate with multiple departments to uncover root causes of issues and provide swift, effective resolutions.
• Ensure Regulatory Compliance: Address cases involving regulatory concerns, coordinating with legal teams to maintain compliance with industry standards.
• Document Case Resolutions: Maintain detailed case records in systems, ensuring accuracy for reporting and quality assurance.
• Identify Trends and Recommend Improvements: Analyze escalated case trends and provide feedback to leadership, influencing changes to enhance the customer experience.

Trainer – T-Mobile USA
January 2016 – January 2023

• Designed and Developed Training Programs: Created engaging training content on topics like customer service skills, product knowledge, and company procedures, aligning with team goals.
• Conducted New Employee Onboarding: Facilitated orientation and onboarding for new hires, introducing them to T-Mobile's culture and expectations.
• Delivered Training Sessions: Led in-person and virtual training sessions on customer service techniques, product updates, and compliance, using interactive methods.
• Evaluated Training Effectiveness: Measured program outcomes through assessments and feedback, using insights to enhance future sessions.
• Provided Ongoing Coaching and Support: Offered post-training support to employees, ensuring smooth knowledge application and skill development.
• Tracked Training Metrics and Reported Outcomes: Maintained data on completion rates, participant engagement, and feedback to refine training efforts.

• High School Valedictorian
• Dean’s List (Every semester, 2022–2025)
• National Honor Society Member
• 4.0 GPA through completion of ADN
• Nursing Class Speaker Award
• Clinical Bedside Care Award