Summary
Overview
Work History
Education
Skills
Timeline
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David Saldivar

Cypress,TX

Summary

Dynamic and adaptable professional with a proven track record at HEB Grocery Store, excelling in customer satisfaction and efficiency. Skilled in mobile app proficiency and exceptional customer service, I consistently prioritize safety and order accuracy. My ability to lift up to 100 pounds and foster team collaboration has significantly contributed to achieving and exceeding performance goals.

Overview

4
4
years of professional experience

Work History

Curbside Shopper

HEB Grocery Store
09.2024 - Current
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
  • Collaborated with team members to ensure seamless communication and coordination of curbside orders.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
  • Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
  • Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
  • Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
  • Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
  • Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
  • Adhered to store policies and procedures, ensuring compliance with safety guidelines and food handling best practices.
  • Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.

Warehouse Associate

Floor & Decor
06.2024 - 08.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Plant Nursery Worker

The Arbor Gate
01.2024 - 07.2024
  • Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
  • Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
  • Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
  • Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
  • Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
  • Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
  • Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
  • Operated tractors and used wheelbarrows to move containerized shrubs, plants and trees from one destination to another.
  • Dug, raked and screened soil to prepare hot beds for planting.
  • Supported sales team in achieving revenue targets with in-depth knowledge of available products and proactive upselling techniques when appropriate.
  • Felt plants' leaves and noted coloring to detect presence of insects or disease.
  • Promoted a positive team atmosphere among coworkers through active collaboration during daily tasks and special projects.
  • Contributed to a safe working environment by maintaining clean, organized, and hazard-free workspaces throughout the nursery.
  • Inspected moisture content of soil to modify existing sprinkler systems, taking into account evaporation and water retention factors.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Unloaded plants and nursery items from delivery trucks.
  • Assisted customers with finding requested plants and flowers.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Fed animals two times per day by providing fresh straw and hay.

Team Member

Chick-fil-A
03.2021 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Facilitated team training sessions, improving overall performance and knowledge of best practices.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training. Completed servesafe certification.

Education

Dual Credit

Houston Baptist University
Houston, TX

Bachelor of Science - Plant Sciences

Texas Tech University
Lubbock, TX
05-2026

High School Diploma -

Homeschool
Cypress, TX
05-2022

Skills

  • Speed and efficiency
  • Safety awareness
  • Mobile app proficiency
  • Initiative-taking
  • Hand-eye coordination
  • Reading comprehension
  • Goal-oriented mindset
  • Order accuracy
  • Flexibility
  • Efficient navigation
  • Customer service
  • Relationship building
  • Attention to detail
  • Heavy lifting
  • Payment processing
  • Upbeat and outgoing attitude
  • Planning and organization
  • Physical stamina
  • Decision-making
  • Lift up to 100 pounds
  • Prioritizing orders
  • Documentation and reporting
  • Customer relations
  • Flexible schedule
  • Delivery management
  • Online order processing
  • Accurate money handling
  • Verbal and written communication
  • Deadline driven
  • Strong interpersonal skills
  • Order proofing
  • Delivery procedures
  • Product awareness
  • Order coordination
  • Cash handling
  • Food safety and sanitation
  • Point of sale operation
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Timeline

Curbside Shopper

HEB Grocery Store
09.2024 - Current

Warehouse Associate

Floor & Decor
06.2024 - 08.2024

Plant Nursery Worker

The Arbor Gate
01.2024 - 07.2024

Team Member

Chick-fil-A
03.2021 - 08.2023

Dual Credit

Houston Baptist University

Bachelor of Science - Plant Sciences

Texas Tech University

High School Diploma -

Homeschool

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David Saldivar