David Sales
GENESEO
Summary
Dynamic telecommunications professional with extensive experience at the University of Rochester, excelling in customer service and project management. Proven ability to design and implement efficient phone systems while maintaining accurate records. Skilled in problem-solving and proficient in managing multiple tasks, ensuring timely delivery of services that enhance user experience.
Overview
30
30
years of professional experience
Work History
Sr Network Telecom Designer
University of Rochester
09.2008 - Current
- With emphasis on customer service fulfilled requests for phone moves, adds and changes for NEC phones on the Universities phone system.
- Identified design requirements for phones on projects involving department moves to coordinate phone needs.
- Maintained accurate records for databases for the phone system and departmental billing system.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Implemented numerous ACD (automatic call distribution) groups for call center phones.
- Implemented call processing/call trees for University departments to ensure proper call flow
- Worked with Engineering and University customers to deploy new services such as QueWorx and T-Metrics for call centers.
Jr Network Telecom Designer
University of Rochester
09.2005 - 09.2008
- With emphasis on customer service fulfilled requests for phone moves, adds and changes for NEC phones in the Universities phone system.
- Identified design requirements for phones for projects involving department moves to coordinate phone needs.
- Maintained accurate records for databases for the phone system and departmental billing system.
- Provided expertise and training to help customers with Telecom needs within the University environment.
Help Desk Support Analyst
University of Rochester
12.2000 - 09.2005
- Logged support tickets for phone (PBX) and network issues and closed when issues were resolved.
- Managed service request for cellular phones and pagers on the Universities account.
- Responded to customer inquiries and provided technical assistance over phone.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Lead Copy Center Associate
University of Rochester
12.1995 - 11.2000
- Operated high-speed digital printers and copiers for diverse campus projects.
- Managed inventory of paper supplies and printing materials to maintain workflow efficiency.
- Collaborated with faculty and staff to understand project specifications and deadlines.
Education
No Degree - Business
SUNY At Fredonia
Fredonia, NYNo Degree - Computer And Information Sciences
Monroe Community College
Rochester, New York, NYHigh School Diploma -
Geneseo Central
Geneseo, NY06-1987
Skills
- Interpersonal teamwork abilities
- Print and digital layout design
- Proficient in computer applications
- Customer service
- Problem-solving abilities
- Proficient in managing multiple tasks
- Analytical problem-solving
Timeline
Sr Network Telecom Designer
University of Rochester
09.2008 - Current
Jr Network Telecom Designer
University of Rochester
09.2005 - 09.2008
Help Desk Support Analyst
University of Rochester
12.2000 - 09.2005
Lead Copy Center Associate
University of Rochester
12.1995 - 11.2000
No Degree - Business
SUNY At Fredonia
No Degree - Computer And Information Sciences
Monroe Community College
High School Diploma -
Geneseo Central