David Salgado
Roseville,MI
Summary
Knowledgeable individual with friendly disposition and desire to work hard. Known for having outstanding work ethic. Able to lift 50 pounds and trained to operate equipment. Self-motivated ready to take on any task in busy, loud settings. Boosted customer loyalty by finding items quickly. Demonstrated commitment to service and considered highly organized and enthusiastic. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently. Energetic associate with a strong background in retail sales, fashion merchandising and customer service support. Reliable and punctual Sales Associate possessing excellent work ethic and more than 3-4 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Contractor
FDM
San Antonio, TX
03.2024 - 09.2024
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
Sales Associate
AT&T
Big Spring, TX
07.2023 - 02.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
Assistant Manager
Family Dollar
Big Spring, TX
03.2023 - 06.2023
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Cashier
Family Dollar
Big Spring, TX
07.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
Labor Worker
Goodfellow Air Force Base
San Angelo, TX
10.2019 - 06.2020
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Replace light bulbs when needed.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Assist with special projects including painting walls or moving furniture as required.
- Keep a log book of daily tasks completed for record keeping purposes.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Mowed lawns using walk-behind mowers, riding mowers and edgers.
- Weeded gardens and flower beds.
- Raked leaves, spread mulch and removed debris from grounds.
Truck Unloader
Home Depot
San Angelo, TX
06.2019 - 07.2019
- Handled packages in safe and meticulous manner while unloading and transporting
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency
- Loaded and unloaded packages from loading dock to trucks
- Adhered to all workplace safety standards and OSHA regulations
- Unloaded parcels from truck with care to avoid damage
- Labeled packages and pallets to ensure efficient identification of items
- Moved items from the central storage room to the shelves for customer purchase
- Assisted in navigating large loads to assigned areas
- Promoted safety throughout workplace and reported potential hazards in timely fashion
- Corrected pallets of damaged or mislabeled products
- Stocked shelves with products and performed expiration rotation to mitigate stock damage and loss
- Operated price tool to scan multiple packages per day to verify proper shipping information.
Automotive Mechanic
Bolton & Company
Lubbock, TX
04.2019 - 05.2019
- Checked vehicle mileage and determined necessary maintenance, including belts, fluids flushing or gasket replacements
- Removed old oil, replace filters and added correct amount of new oil
- Utilized standard procedures to conduct accurate emissions tests
- Conducted test drives before and after repair services
- Completed standard inspections to assess wear and damage to vehicles
- Performed computerized alignments of diverse vehicles
- Helped customers achieve even wear on tires with timely rotation and balancing
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements
- Oiled and cleaned machines and added coolant to machine reservoirs.
Overnight Stocker
Walmart
Big Spring, TX
01.2018 - 03.2019
- Observed strict safety measures while stocking shelves to prevent falls and mishaps
- Notified immediately of any spills or issue, enabling quick cleanup and remediation
- Attended to incoming trucks and used forklifts to move pallets to staging areas
- Updated signage to reflect current prices and help promote target merchandise
- Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines
- Reset merchandise throughout assigned section to give shelves and racks professional appeal
- Picked up all boxes and related trash from the sales floor
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates
- Assessed floor displays to determine which merchandise required restocking
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Secured products when transporting to different areas of store to prevent merchandise damage
- Checked shelves in department to ascertain which merchandise required replenishment
- Participated in year-end inventory and cycle counts
- Used scanner to locate merchandise in inventory for shelf restocking
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
- Loaded and unloaded 1-2 delivery trucks or vans per 2 hours to maintain store's inventory
- Assisted customers based on currently available product, promotional and policy information
- Removed outdated and overripe items from stock to eliminate health risks
- Used pallet jacks and forklifts to load, unload and move heavy products.
Overnight Stocker
Walmart
Lubbock, TX
11.2017 - 12.2017
- Reviewed current planograms and end cap placements to properly merchandise items
- Reset merchandise throughout assigned section to give shelves and racks professional appeal
- Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines
- Assessed floor displays to determine which merchandise required restocking
- Secured products when transporting to different areas of store to prevent merchandise damage
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Picked up all boxes and related trash from the sales floor.
Lawn And Garden Associate
Walmart
Big Spring, TX
03.2017 - 11.2017
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Provided every customer with professional and polite support for sales and service needs
- Bagged, wrapped and packaged purchases according to customer needs
- Reduced store theft 96% by observing customers, identifying security risks and actions
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise
- Supported training and development of new staff on company policy, procedures and sales tactics
- Maintained accurate and attractive merchandise displays to maximize purchases 100%
- Provided outstanding customer service to customers daily, increasing customer service feedback
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Stocked, replenished and organized inventory, completing tasks faster than average associates
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Education
High School Diploma -
Big Spring High School
05.2017
Bachelor of Science - Game Design
Full Sail University
Winter Park, FLSkills
- Hand truck operation
- Safety awareness
- Unloading merchandise
- Stocking products
- Safety methods
- Excellent multi-tasker
- Dedicated team player
- Organized
- Flexible schedule
- Reliable and dependable
- Hand tool operations
- Materials handling
- Relationship development
- Teamwork and Collaboration
- Forklift Operator Certification
- PPE Compliance
- Physical Strength and Stamina
- Product and Service Knowledge
- Sales Monitoring
- Technical Proficiency
- Team Building
- Performance Evaluations
- Performance Tracking and Evaluation
- Planning and coordination
- Customer service
- Safe handling of pesticides
- Landscaping and gardening
- Trimming and edging flower beds
- Facility maintenance and repair
- Safety-oriented
- Janitorial equipment familiarity
- Mixing cleaning chemicals
- Leaf blowing
- Electric clippers
- Excellent communication skills
- Rug shampooing
- Minor repairs
- Materials Handling
- Palletizing
- Freight Counts
- Problem Solving
- Equipment Inspections
- Loading and Unloading
- Problem Resolution
- Work Planning and Prioritization
- Project Planning
- Staff Training
- Goal Setting
- Employee Coaching and Motivation
- Employee Development
- Managing Operations and Efficiency
- Team Leadership
- Staff Development
- Strategic Planning
- Time Management
- Retail Operations Management
- Marketing Tactics
- Pricing and Markdowns
- Retail Operations
- Store Opening and Closing
- Strategic Merchandising
- Marketing and Promotions
- Inventory Control
- Team Building and Leadership
- POS Systems
- Stock Management
- Department Oversight
Hobbies and Interests
- Animation
- Graphic design
- Drawing
- Traveling
- Dungeon and Dragons
- Gaming
- Tinkering
Certification
- Forklift certification
- Scissor lift certification
- Electric Pallet jack Certification
- Automotive Oil Change Certification of Completion
Timeline
Independent Contractor
FDM
03.2024 - 09.2024
Sales Associate
AT&T
07.2023 - 02.2024
Assistant Manager
Family Dollar
03.2023 - 06.2023
Cashier
Family Dollar
07.2022 - 02.2023
Labor Worker
Goodfellow Air Force Base
10.2019 - 06.2020
Truck Unloader
Home Depot
06.2019 - 07.2019
Automotive Mechanic
Bolton & Company
04.2019 - 05.2019
Overnight Stocker
Walmart
01.2018 - 03.2019
Overnight Stocker
Walmart
11.2017 - 12.2017
Lawn And Garden Associate
Walmart
03.2017 - 11.2017
High School Diploma -
Big Spring High School
Bachelor of Science - Game Design
Full Sail University
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