DAVID SALIGER
St. Augustine,FL
Summary
Financial Services professional with over 25 years experience in both service and sales within the institutional and retail divisions of the business. Proven success in both leadership and individual contributor roles. Specialist in fostering both innovation and dynamic impact on inclusive partnerships created in primary role and within multiple projects headed during tenure with firm. Strong ability to meet current initiatives and objectives while maintaining clear focus of the larger goals and vision of the firm.
Overview
27
27
years of professional experience
Work History
Client Services Leader
Fidelity Investments
Jacksonville, FL
01.2016 - 12.2021
- Accelerated collaborative development of multi-functional associates for Fidelity Personal Investments group with an emphasis on process and efficiency
- Coached to standards of excellence via CSS call model, best language practices, accurate trade execution and associate accountability
- Instilled the Fidelity culture within the associates; enabling them to become confident in their current role while assisting with career development
- Cultivated a climate of mutual trust to ensure the best associate and client experience possible
- Coaching Excellence Award recipient; Multiple Excellence in Action Awards
- Site Retirement Growth Skill Coordinator: independent establishment of a diverse and inclusive function from the ground up in Jacksonville during 2020
- FACT Based Coaching/Situational Leadership/ Root Cause Coaching
- Creator and producer of the Fidelity Jax News video series
College Planning Help Desk
Fidelity Investments
Jacksonville, FL
04.2015 - 01.2016
- Department/site resource for technical questions/processing and escalations
- Call monitors, feedback and coaching provided to inbound associates
- Exception processing and approvals/risk management
- Schedule management, meeting facilitation, trade blotter review/sign off.
Onboarding Manager
Fidelity Investments
Jacksonville, FL
05.2014 - 04.2015
- Onboarding of Fidelity new hires from first day through graduation to assigned teams/shifts; motivate and coordinate licensing progress via group and individual messaging; instill best practices of language and technical resources
- Collaboration with L&D, Licensing and Registration, Licensing Mentors, and other functions to produce confident, top level associates
- Inspire the newest employees to unlock their potential and envision Fidelity as a career destination; mentor and post-graduation follow up and support
- Progress reporting via Joint Staff meetings and senior leadership meetings.
Financial Rep/College Planning Rep/Help Desk
Fidelity Investments
Jacksonville, FL
02.2010 - 05.2014
- Front line handling of inbound calls; order execution; explore and identify outside asset opportunities and leverage business partners for consolidation
- Addressing both the stated and unstated needs of the client
- Responsible for lead production, call quality, and meeting call efficiency measures
- Educating customers regarding Fidelity’s range of products and services thru a needs-based approach
- Full trader service/College Planning specialty group trading
- College planning Help Desk, supporting College planning associates
Retirement Brokerage and Investment Specialist
Fidelity Investments
Westlake, TX
04.2001 - 07.2008
- Interpreted and advised clients regarding ERISA, EGTRAA, and IRS tax codes and regulations as they pertain to Fidelity Workplace 401(k) plans
- Facilitated and managed asset allocation, account rebalancing, outside asset consolidation including customer research and resolution liaison
- Coordinated retail partnering; qualify and referral of potential crossover prospects to branches and proactive groups
- Built and maintained a book of business focusing on changing market conditions and plan rule/tax law changes to best manage impact on client accounts
- Educate clients to successfully obtain investment goals and increase their confidence regarding finance and investing via retirement accounts.
Senior Financial Services Associate
Fidelity Investments
Covington, KY
01.1997 - 04.2001
- Reconciliation and auditing of all 401k plan stock trades to plan level requests for exchanges and redemptions for Fidelity Workplace Investing plans
- Plan administrator point of contact for assigned plans
- Update plan level dividends and corporate actions with respect to Company stock within 401k plans
- Presented process flow/procedural seminars and training to operations/phone groups and management
- Pricing and reconciliation of unitized funds and stocks for plan level accounts
Brokerage Representative
Fidelity Investments
Blue Ash, OH
11.1993 - 01.1997
- Fidelity Retail Customer Services, full trader trained
- Processed all levels of securities transactions for various retail customer portfolios
- Help Desk Pipeline, Fixed Income & Retirement Pipeline.
Education
B.A. -
Eastern Illinois University
FINRA Series 7, 63, and 9/10 Licenses -
Skills
- Change Management advocate
- Targeted Client/Associate development
- Purposeful Innovation
- Consultative Sales
- Inclusive collaboration and teamwork
- Root Cause coaching/Situational Leadership/FACT based coaching
Timeline
Client Services Leader
Fidelity Investments
01.2016 - 12.2021
College Planning Help Desk
Fidelity Investments
04.2015 - 01.2016
Onboarding Manager
Fidelity Investments
05.2014 - 04.2015
Financial Rep/College Planning Rep/Help Desk
Fidelity Investments
02.2010 - 05.2014
Retirement Brokerage and Investment Specialist
Fidelity Investments
04.2001 - 07.2008
Senior Financial Services Associate
Fidelity Investments
01.1997 - 04.2001
Brokerage Representative
Fidelity Investments
11.1993 - 01.1997
B.A. -
Eastern Illinois University