David Sanchez
Miami,FL
Summary
Detail-oriented customer relations professional with over six years of sales experience and a strong focus on data collection and analysis. Demonstrated expertise in managing high-volume inventory within logistics and supply chain operations, ensuring efficiency and accuracy. Proven ability to enhance customer satisfaction while driving sales growth through effective relationship management. Aspiring to leverage skills in a dynamic environment that values innovation and proactive communication.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
IKEA Home and Furniture
Miami, FL
02.2021 - Current
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, and product sales
- Developed and mentored new customer service representatives, successfully integrating them into the team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Efficiently provided logistical services to customers and businesses
- Organized and recorded large volume of inventory daily
- Generated sales orders for customers, selling company services at the customers request
Logistics Coordinator
LASA Trucking Inc.
Miami, Florida
11.2019 - 02.2021
- Utilized various software and tools to streamline processes and optimize performance.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Assisted in the development of logistics strategies to support business growth and expansion.
- Directed team activities by establishing task priorities and providing guidance.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
Sales Associate
Clarins USA
Miami, FL
01.2019 - 11.2019
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits
- Built rapport with clients by providing quality customer service and problem solving
Assistant Teacher
FIU Teach
Miami, FL
01.2017 - 06.2017
- Worked with teachers to design lesson plans and coordinate activities for classes
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues properly
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes
Education
Chemistry -
Florida International University
Miami, FL12.2026
Skills
- Customer service
- Proficient Bilingual Communication
- Shipping and Logistics
- Staff training
- Problem Solving Abilities
- Software Knowledge
- Payment Processing
- De-Escalation Techniques
- Money Handling
- Inventory Management
- Scheduling
- Call center experience
References
References available upon request.
Timeline
Customer Service Representative
IKEA Home and Furniture
02.2021 - Current
Logistics Coordinator
LASA Trucking Inc.
11.2019 - 02.2021
Sales Associate
Clarins USA
01.2019 - 11.2019
Assistant Teacher
FIU Teach
01.2017 - 06.2017
Chemistry -
Florida International University
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