David Sanchez
Oakland,FL
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
24
24
years of professional experience
Work History
Associate
Target
06.2023 - 03.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Improved reporting accuracy, implementing new data management system.
Associate
Walmart
04.2019 - 04.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Visual Arts/Editor
MVPRODUCTIONS
01.2016 - 01.2019
- Provided editing assistance for media assets including sound design, graphic titles and cards, color correction and green screen media
- Edited various music and interview style videos for ten minute and one hour long formats
- Edit media assets to comply with requirements from Standard & Practices for Online media
- Organize and manage data associated to media files and workflows within department
Acquisitions Editor/Promotional Editor
Telemundo Media
01.2013 - 01.2016
- Ingest, organize, retrieve and distribute multiple media assets for post-production and distribution workflows
- Use of multiple NLE systems for organization of editorial bins, editing sequences and transformation of media and metadata, according to client needs
- Edit media assets to comply with requirements from Standard & Practices for TV network airing
- Creation of air-master version for linear channel according to play out specifications for video, audio and captions
- Organize and manage data associated to media files and workflows within department
- Performs partial or full evaluation of media assets at the original master level to ensure it matches with company requirements and technical/quality standards
- Generate report of evaluation of media assets
- Support Programming and Scheduling team with daily revision of missing media reports and submit missing assets to Master Control
- Submit video, captioning and subtitling assets into Content Distribution system
- Consolidate and archive original and edited media assets in Interplay
- Created fifteen and thirty second video clips to promote the channels prime and special programming events such as sports, television shops and prime time movies
- Created Graphic and title cards informing both date and time
Cashier
Checkers
01.2010 - 01.2012
- Reduced errors by reconciling cash drawer before and after each shift
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency
- Prepared and checked cashier register tills
- Built and maintained effective relationships with peers and upper management
- Educated customers on product and service offerings
- Built customer confidence by actively listening to concerns and giving appropriate feedback
- Maintained adequate cash supply in cash drawers in multiple checkout stations
Returns Clerk Supervisor
BrandsMart USA
01.2003 - 01.2009
- Trained returns clerks and returns managers on customer service, which improved overall productivity and efficiency
- Volunteered to take on additional crew duties, including service department and returns supervisor when fellow returns clerks fell ill
- Accurately entered data into batch ticketing system
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
- Interfaced with various departments, including sales floor and customer service department and communicated effectively using active listening, open-ended questioning and appropriate response skills
Cashier/Server
Mcdonald's
01.2001 - 01.2003
- Assisted customers by answering questions about merchandise, policies and health concerns
- Increased sales 3% by suggesting specific purchases to customers
- Drove sales and add-on purchases by keeping checkout lanes well-stocked and promoting specific item options to customers
- Balanced cash register drawer by counting money
- Resolved customer issues and complaints by communicating or requesting assistance by a manager
- Processed transactions by collecting cash, check and credit card payments
- Maintained financial controls by keeping drawers accurate, obtaining change from managers, checking for counterfeits and keeping large bills out of sight
- Learned roles of other departments, including cooking and stock and receiving, to provide coverage and keep store operating smoothly with optimal support
- Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs
- Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations
Education
Bachelor of Arts - film and digital production
Miami International University of Art And Design
Miami, FL01.2015
High School Diploma -
American Senior High School Adult Education
Hialeah, FL01.2002
Skills
- Adaptability
- Goal setting
- Organizational skills
- People skills
- Customer service
- Computer skills
- Time management
- Photoshop skills
- Quality control
- Proficient in adobe premiere
Phone
home, 786-768-7049
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate
Target
06.2023 - 03.2025
Associate
Walmart
04.2019 - 04.2023
Visual Arts/Editor
MVPRODUCTIONS
01.2016 - 01.2019
Acquisitions Editor/Promotional Editor
Telemundo Media
01.2013 - 01.2016
Cashier
Checkers
01.2010 - 01.2012
Returns Clerk Supervisor
BrandsMart USA
01.2003 - 01.2009
Cashier/Server
Mcdonald's
01.2001 - 01.2003
Bachelor of Arts - film and digital production
Miami International University of Art And Design
High School Diploma -
American Senior High School Adult Education
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