David Sander

JB Hunt - Final Mile

Lowell, AR

(Temp/Contractor)

• Responded to customer comments, questions and complaints via phone and email.
• Scheduled product delivery and return/pick up and service order appointments.
• Monitored and scheduled distribution centers' incoming and outgoing product orders for deliveries, returns and services.
• Submitted and helped process Certificates of Insurance for specific deliveries and returns.
• Processed cancelled orders for returns.
• Prioritized de-escalating customer complaints.
• Trained and educated new employees.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Inspected worksites, practices and gear for compliance with established safety standards.
• Coached employees, other managers and outside executives on effective business and safety policies.
• Provided assistance in managing health and safety programs aligned with industry standards.
• Recognized, documented and advised on removal of hazardous conditions.
• Responded to any emergencies with urgency.
• Investigated accidents and hazardous incidents to determine root cause and made recommendations for corrective action.
• Scanned and entered new inventory, updated numbers and investigated variances.
• Maximized employee coverage by carefully allocating resources, setting schedules and delegating assignments.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Managed payroll for organization of 8-12 personnel.

• Developed and monitored processes to ensure long-term business success and increase profit levels.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Managed inventory control, cash control and store opening and closing procedures.
• Promoted team collaboration, performance and efficiency by fostering healthy work environments focused on mutual success.
• Managed all aspects of store operations.

• Executed store processes to increase profit levels.
• Created and enforced internal policies to optimize business efficiency and responsiveness to customer demands.
• Evaluated suppliers by assessing product quality and timeliness of deliveries to maintain cost controls and maximize business operational efficiency.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

• Reviewed and investigated injury and/or property damage claims to develop plan of action and asses potential company liability and exposure.
• Reconciled data in direct collection system with accounting system to address discrepancies.
• Reviewed and analyzed suspicious and potentially fraudulent claims.
• Directed and coordinated claim investigations.
• Evaluated all evidence with ultimate goal of creating positive outcomes for client claims.
• Maintained contact with claimants and attorneys to determine treatment status regarding bodily injury claims.
• Conducted comprehensive interviews with witnesses and claimants.
• Reviewed police reports, medical treatment records and physical property damage evidence to determine extent of potential company liability and exposure.
• Collected information from customers to complete claims and legal files.
• Substantiated and paid legitimate claims and denied unjustified claims.