Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

David San Gabino

Miami,TX

Summary

Accomplished Sr. Operations Manager at Ryder, adept in strategic planning and operations management, enhanced team productivity and profitability through innovative process improvements and effective leadership. Excelled in fostering customer relationships and ensuring safety compliance, demonstrating a blend of hard and soft skills critical for operational excellence.

Overview

12
12
years of professional experience

Work History

Sr. Operations Manager

Ryder
01.2020 - 09.2024
  • Oversaw workforce including 2 shift supervisors, 3 customer service coordinators, 4 service island attendants and 16 mechanics.
  • Built strong relationships with customers and sales team through consistent engagement, collaboration, and transparent communication practices.
  • Managed employee-related issues encompassing labor, turnover and employee welfare.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members. Responsible for the profit and loss among other metrics such as: vehicle maintenance inspection currency, shop and sub report, technician and service island employee accounted time and vehicle roll time.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly. Was the leader of the safety committee, ensuring OSHA compliance and general shop and yard safety practices.

Shop Supervisor

Ryder
04.2014 - 01.2020
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Developed strong team dynamics, fostering a positive work environment for all staff members.
  • Mentored and trained new employees to ensure consistent service standards across the team.
  • Checked incoming parts orders to ensure we had the correct parts for pending jobs on the floor.
  • Worked closely with the second shift supervisor so that pending work flowed smoothly from shift to shift.

Parts Manager

Ryder
04.2012 - 04.2014
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits and physical inventory, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Processed all outgoing and inbound purchase orders and invoices for the location.

Education

Associate of Arts - Marketing And Advertising

Santa Fe College
Gainesville, FL
12.2005

Skills

  • Operations Management
  • Productivity Improvement
  • Profit and Loss Management
  • Strategic Planning
  • Safety Oriented
  • Customer Service Centric
  • Facility Management

Accomplishments

  • Achieved Shop Modification Initiative through effectively helping with implementing all new procedures for a modern/efficient shop.
  • Supervised team of 23 staff members.
  • Documented and resolved multiple existing managerial deficiencies at the location which led to top tier profitability and metric compliance.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Sr. Operations Manager

Ryder
01.2020 - 09.2024

Shop Supervisor

Ryder
04.2014 - 01.2020

Parts Manager

Ryder
04.2012 - 04.2014

Associate of Arts - Marketing And Advertising

Santa Fe College

Similar Profiles

CREATE PROFILE
David San Gabino