David Sanner
PEORIA,IL
Summary
Passionate Game Tester with 4 years helping developers expand audiences by providing deep insight into gamers' tastes and desires. Comfortable providing both functional and statistical feedback as well as subjective and constructive criticism. Keen to contribute lifelong gaming experience to help create technically sound and incredibly enjoyable titles. Avid Worker ready to apply technical know-how and diverse taste profile to provide invaluable feedback to game studios. Committed to tracking and eliminating bugs hindering user experiences. Known for providing actionable data on functional flaws and creative deficits in titles. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Dispatch Supervisor
Amazon
01.2022 - 08.2023
- Directed dispatching, routing, and tracking 70+ fleet vehicles.
- Supervised team of 120+ employees and provided training focused on maximizing overall performance.
- Managed 10+ dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Managed 10 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Analyzed customer feedback and provided solutions to improve customer service.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
Manager
GameStop
02.2013 - 09.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Game Tester
Blizzard Entertainment
02.2010 - 02.2012
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity and other metrics.
- Collaborated with team members to test multi-player content during quality assurance tasks.
- Operated virtual reality gaming equipment to test strenuous and physically demanding titles.
- Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
Skills
- Delegating Work
- Supply Chain Improvement
- Service Requests
- Vendor Contracts
- Management Advisement
- Call Center Software
- Training New Hires
- Database Maintenance
- Improving Operations
- Constructive Feedback
- Updating Logs
- Paperwork Submission
- Mobile Location-Based Services Software
- Team Guidance and Direction
- Positive Communication Skills
Timeline
Dispatch Supervisor
Amazon
01.2022 - 08.2023
Manager
GameStop
02.2013 - 09.2017
Game Tester
Blizzard Entertainment
02.2010 - 02.2012