David Santana
Jacksonville
Summary
High-energy professional with a solid background in management and operations. Proven skills in strengthening operational procedures, enhancing team productivity, and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches that boost long-term business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
ASAP Towing & Storage
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained relationships with vendors to get prompt payments.
- Enhanced brand visibility with innovative marketing collateral designs.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Processed invoices and payments in line with company policies and procedures.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Advertised product and service offerings via social media.
- Utilized social media platforms to promote events, significantly increasing online engagement.
Property Management Training
Career Strategies Inc
09.2022 - 10.2022
- Participated in workshops and presentations related to projects to gain knowledge.
- Participated in property inspections to prepare for move-ins and move-outs.
- Conducted property tours to highlight features of properties.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Assistant Store Manager
Pollo Tropical -FRGI
01.2019 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted in recruiting, hiring and training of team members.
- Performed weekly inventory checks and ran reports.
- Managed inventory efficiently, reducing waste and lowering costs.
Receptionist
Dominican American National Foundation
06.2018 - 09.2018
- Working with children, Computer Communication, Message Taking
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School -
Law Enforcement Memorial HS
Miami, FL06.2019
Skills
- Customer/Client relations
- Administrative support
- Office administration/management
- Accounting-Entry Level
- Microsoft office / QuickBooks / Adobe
- Payment/Invoice processing
- Employee training
- Computer skills
- Operations management
- Decision-making
- Social media marketing
- Creative concept development
Certification
- CNP - Certified Notary Public
May 2025 - May 2029
- Fair Housing Course Cert.
Expires: July 2026
Language
Bilingual (Spanish & English)
Timeline
Office Manager
ASAP Towing & Storage
09.2022 - Current
Property Management Training
Career Strategies Inc
09.2022 - 10.2022
Assistant Store Manager
Pollo Tropical -FRGI
01.2019 - 09.2022
Receptionist
Dominican American National Foundation
06.2018 - 09.2018
High School -
Law Enforcement Memorial HS
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