Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Santoro

Kissimmee,FL

Summary

Dynamic manager with a proven track record at Concord Hospitality Enterprises, excelling in employee engagement and conflict resolution. Skilled in budgeting and staff training, I successfully implemented strategies that enhanced customer satisfaction and operational efficiency, leading to improved team performance and retention. Committed to fostering a positive work environment and achieving business goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

Manager on Duty/Night Auditor Supervisor

Concord Hospitality Enterprises Company
06.2015 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Generated and printed daily financial reports to track hotel performance.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Inputted invoices for payment daily. Coded and approved invoices as needed.
  • Maintained credit card dispute files.

Manager on Duty/Night Auditor

Auro Hotels/ JHM Hotels
03.2008 - 08.2015
  • Developed and implemented strategies to increase sales and profitability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.

Project Manager

Walker Brothers Millworks
09.2001 - 03.2008
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Managed construction schedules to achieve adequate project labor coverage.
  • Communicated daily with vendors to keep project fully operational.
  • Thoroughly reviewed material proposals and negotiated contracts.
  • Put together estimates, specifications, and other project documents.

Education

Associate of Arts - Business Administration And Management

Orlando College
Orlando, FL
06-1985

Skills

  • Employee engagement
  • Budgeting expertise
  • Scheduling proficiency
  • Policy enforcement
  • Staff training and development
  • Sales and marketing
  • Schedule development
  • Decision-making
  • Employee motivation
  • Safety protocols
  • Attention to detail
  • Business administration
  • Priority management
  • Conflict resolution
  • Analytical thinking

Timeline

Manager on Duty/Night Auditor Supervisor

Concord Hospitality Enterprises Company
06.2015 - Current

Manager on Duty/Night Auditor

Auro Hotels/ JHM Hotels
03.2008 - 08.2015

Project Manager

Walker Brothers Millworks
09.2001 - 03.2008

Associate of Arts - Business Administration And Management

Orlando College

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