Dorita Rose

• Managed team of 8 Market Development Representatives (MDR) Through life cycle of Right of Entry Access agreement into commercial properties for Comcast to service potential tenants.
• Contributed to various agreements and legal documents, including user terms, template sales and vendor agreements, and legal translations.
• Ensures that team members are complaint with all legal requirements by diligently monitoring contracts and maintaining up-to-date knowledge of regulations.
• Facilitate communication between internal teams and external partners, ensuring seamless collaboration throughout contract process.
• Positions value of Comcast portfolio of Business Services products to building developers, owners, and property managers
• Manages outreach initiatives including presentations, building events, meetings, social activities with developers and owners.
• Works to improve market position and achieve financial growth by locating, developing, defining, negotiating, and closing new business relationships.
• Collaborate with marketing team to organize and execute building events.
• Provides exemplary customer service to build and maintain strong relationships between customers and Company.
• Provides prompt follow-up and advises management of any situation outside position’s scope of authority.
• Develop and implement best marking practices that contribute to improved performance and overall success.
• Stays abreast of competitive landscapes and emerging technologies to best position Comcast Business Services in marketplace.
• Contributed to creation of annual budgets for market development initiatives, ensuring optimal allocation of resources for maximum ROI potential.
• Increased market share by identifying and targeting new customer segments through comprehensive market research
• Leveraged data-driven insights from CRM systems to inform targeted outreach efforts aimed at increasing customer retention and loyalty.
• Streamlined internal processes by implementing project management tools, reducing inefficiencies and improving overall productivity.
• Partnered closely with product development teams to ensure alignment between marketing efforts and product features or improvements.
• Launched successful pilot programs in new territories by developing tailored strategies based on local market needs.
• Collaborated with cross-functional teams to create innovative marketing campaigns that boosted company revenue.
• Developed targeted email marketing campaigns that resulted in higher open rates, click-through rates, and lead generation.
• Acted as liaison between company and external partners, facilitating communication and collaboration on joint marketing initiatives.
• Negotiated favorable contract terms with vendors, lowering costs while maintaining high-quality standards for marketing materials production.

Conducted regular performance reviews for sales support staff, identifying areas for improvement and implementing appropriate action plans.

• Played a key role in the development of new product offerings by gathering market intelligence and providing feedback on customer needs.
• Improved internal communication channels within the sales organization through regular meetings, updates, and collaborative tools like shared document repositories.
• Contributed to annual budget planning by forecasting resource requirements based on projected workload demands.
• Developed and maintained strong relationships with key clients to ensure long-term revenue growth.
• Championed the adoption of CRM software within the sales support team, significantly improving data accuracy and accessibility for all team members.
• Analyzed sales data to identify trends and make recommendations for improvements in both strategy and execution.
• Resolved complex client issues promptly, maintaining positive business relationships and minimizing potential revenue loss.
• Enhanced sales team performance by providing timely and efficient support in handling customer inquiries.
• Streamlined the order management process for faster turnaround times, resulting in increased customer satisfaction.
• Implemented effective training programs for new hires, ensuring seamless integration into the sales support team.
• Served as a liaison between the sales team and other departments, facilitating smooth communication and collaboration on cross-functional projects.
• Managed a team of sales support professionals, consistently meeting or exceeding departmental performance metrics.
• Collaborated with the sales team to create customized proposals and presentations for high-value prospects.
• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
• Developed solutions to sales challenges and maximized business opportunities.
• Monitored daily sales performance and provided feedback to each team member.
• Attended 4 retailer and distributor product and sales training events to consistently increase product knowledge.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Developed and implemented incentive programs to increase sales and customer loyalty.

• Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.
• Increased first-call resolution rate through effective coaching and mentoring of team members.
• Introduced innovative strategies for streamlining workflows, reducing average handle time without sacrificing quality.
• Championed employee development opportunities by identifying skill gaps and recommending relevant training courses.
• Reduced employee turnover by implementing targeted training programs and performance evaluations.
• Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
• Streamlined call center operations for increased efficiency and productivity.
• Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions.
• Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
• Spearheaded continuous improvement initiatives aimed at enhancing overall customer experience.
• Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
• Monitored compliance risks while adhering to safety protocols.
• Collaborated with cross-functional teams to develop solutions for recurring customer complaints.
• Achieved high customer retention rates through consistent follow-up and proactive communication.
• Implemented quality assurance measures to ensure adherence to company standards and policies.
• Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
• Developed comprehensive training materials to expedite new hire onboarding process.
• Applied best practices in customer service, sales, and employee management to exceed organizational goals.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
• Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
• Established performance and service goals and held associates accountable for individual performance.