David Saunders

• Provided Accounting Essentials instructions to adult looking to pursue a career in Accounting . Part time position , courses are taught in the evening.
• Evaluated and revised lesson plans and course content to achieve a more comprehensive understanding of financial statements and their relationships.

• Improved overall class participation by implementing group activities and project-based learning.
• Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
• Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
• Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.

Based on my prior supply chain experience developed and taught a comprehensive TDL course (Transportation, Distribution, Logistics) to students seeking a career in the transportation industry. Part time position based on state grant.

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
• Created a five-year strategic plan working closely with the CEO and executive leadership.
• Led business development efforts to grow services business globally at 25% CPAG.
• Executed an acquisition consistent with the business growth strategy.

Worked with the team to design and implement an organizational structure to manage a much larger footprint.

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Supported project management team for optimal performance.
• Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
• Managed and led all aspects of service delivery resulting in higher levels of customer satisfaction, retention rates, and account growth.
• Owned the budget and the P&L.
• Operations included customer support center, tech support center, 100 plus field technicians 200 independent contractors.
• Additionally, managing the service parts supply chain which included, demand planning, sourcing, procurement, inventory management, national and regional depots.
• Substantially increased technician productivity resulting in higher service margins.

• We transformed a very fragmented service organization into a centralized structure with customer and operational performance KPI’s. As a result, we delivered consistent and predictable levels of service nationally and efficiently. Managed expenses to budget while exceeding customer SLA targets.

• Participated in and led corporate diversity for several years. The council was able to share diverse best practices across disparate business units, organize regional councils, establish goals with the various business leaders, increase the level of diversity, and organize events to celebrate diversity.