David Saur
Bellefontaine,OH
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Comfort Inn & Suites
08.2022 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Drafted employee work schedules to fill coverage gaps.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Audit Manager
Hampton Inn By Hilton
04.2019 - 08.2022
- Tracked funds, prepared deposits and reconciled accounts.
- Participated in billing and collections operations to facilitate client payment of overdue invoices.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Designed and maintained financial models to identify and measure risks.
- Established and checked coding procedures, monitored reports and updated internal files.
Front Desk Associate
Doubletree By Hilton
07.2016 - 04.2019
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Bachelor of Arts - Music
Cedarville University
Cedarville, OH05.2015
Skills
- Hiring and Training
- Marketing knowledge
- Business Administration
- Desktops, Laptops, and Mobile Devices
- Data Analysis
- Customer Relationship Management (CRM)
- Business operations knowledge
- Inventory Tracking and Management
Music Performance
Keeping up with music while participating is small bands and community projects
Timeline
Assistant Manager
Comfort Inn & Suites
08.2022 - Current
Audit Manager
Hampton Inn By Hilton
04.2019 - 08.2022
Front Desk Associate
Doubletree By Hilton
07.2016 - 04.2019
Bachelor of Arts - Music
Cedarville University