Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Savage

Plymouth,MA

Summary

Technical professional with over 30 years in the Financial services industry. My background provides a unique skill set which includes development and support management skills coupled with hands-on technical knowledge and project management skills. Key roles have included implementing required infrastructure within an organization and managing vendor software implementations and system integration with 3rd party application service providers. I have experience managing small to medium sized projects to completion and possess excellent written and oral communication skills which I use to effectively convey ideas or communicate and resolve issues internally with vendors and clients.

Overview

38
38
years of professional experience

Work History

First Line Risk and Controls- Issues Management

State Street Corp
01.2024 - Current
  • Day to day risk management decision making
  • Risk Identification, assessment, mitigation, and management
  • Effective implementation of the risk management framework including Report creation
  • Escalation

Application Developer Consultant

State Street Corp
01.2007 - 01.2024
  • Excelled at developing for Tier 1 applications supporting pricing of mutual funds, ETFs, pension funds, REITs
  • Integrated vendor applications for evaluating derivative type securities (interest rate swaps credit default swaps) into daily valuations
  • Support client implementation and integration into the pricing applications
  • Manage Disaster Recovery initiatives RTO, RPO, SLA’s which included setting up applications to effectively run in DR yearly.
  • Manage special initiatives of projects within team as requested by management (Network Service Requests, ISRMP completion, Network Segmentation, Migrating Transfer protocols for security purposes)
  • Responsible for Level 4 application support
  • Considerable experience explaining technical subjects to non-technical people, assessing individual and group understanding of computer systems and principles, and developing situation-specific plans for transferring knowledge.
  • Managed software deployment processes, ensuring timely releases aligned with project timelines.
  • Conducted troubleshooting and debugging of applications to resolve issues swiftly, minimizing downtime.
  • Developed custom solutions for clients based on their unique business requirements and objectives.
  • Designed and developed application scripts for test scenarios.
  • Updated technical documentation, product specifications, and technical training materials.

Technical Support Manager

State Street Corp
01.2000 - 01.2007
  • Manage performance and development of support staff members for application that prices mutual funds/ pension funds worldwide daily
  • Led a team of 12 for 7x24 help desk increasing efficiencies by creating Standard Operating Procedures, reviewing types of problems to determine trends identify issues and training opportunities
  • Responsible for software distribution
  • Manage over 150 servers (Windows) in 14 worldwide locations for 2 time critical applications within the corporation. Create and reconfigure client databases
  • Manage client server, midrange, and file transfers to a mainframe as well as external systems.
  • Led technical support team to resolve complex client issues efficiently.
  • Developed and implemented training programs to enhance staff skills and service quality.
  • Streamlined support processes, resulting in improved response times and customer satisfaction.
  • Collaborated with cross-functional teams to identify system enhancements and drive solutions.
  • Managed escalated incidents, ensuring timely resolutions aligned with service level agreements.
  • Analyzed support metrics to identify trends and implement corrective actions for performance improvement.
  • Analyzed and developed service goals for in-bound call center.
  • Improved customer relationships through proactive communication and follow-ups on resolved issues.

Project Manager

State Street Corp
01.1999 - 01.2000
  • Planned, directed, and managed designated projects.
  • Ensured that objectives were accomplished in accordance with outlined priorities.
  • Analyzed results of operations to discover more efficient ways to utilize resources.
  • Coordinated the successful simultaneous development of several projects.
  • Delegated responsibilities and designed time schedules.
  • Reviewed project status reports during each operational phase.
  • Prepared weekly project status reports for upper management.

Implementation / Support Manager

State Street Corp
01.1997 - 01.1999
  • Hire and manage performance and development of support staff members
  • Act as focal point for communication, decision making, and project tracking
  • Implemented new applications across the corporation to reduce manual activity
  • Oversaw daily operations of support services, ensuring alignment with organizational goals and client needs.
  • Implemented best practices for issue resolution, resulting in increased team productivity and performance consistency.
  • Analyzed support workflows to identify improvement areas, driving continuous enhancements in service delivery.
  • Mentored junior staff on effective problem-solving techniques, enhancing overall team capabilities and confidence.
  • Managed daily operations to ensure smooth functioning of the support department.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Prepared employee schedules for maximum coverage during key hours.

Support Manager Pricing

State Street Corp
01.1996 - 01.1997
  • Ensure timely and accurate pricing for pension funds
  • Led critical communications with vendors
  • Increased pricing coverage by over 50%
  • Worked closely with investment managers to ensure timely prices applied for monthly packages
  • Implemented Daily Pricing Application into the Master Trust Division
  • Managed escalated customer inquiries, ensuring timely resolutions and maintaining high satisfaction levels.
  • Collaborated with stakeholders to align support initiatives with organizational goals and client needs effectively.
  • Oversaw implementation of new support tools, facilitating smoother communication between teams and clients.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.

Technical Support Analyst

State Street Corp
01.1995 - 01.1996
  • Provide 2nd level support
  • Prioritize problems and act as liaison for user community and development staff
  • Draft and maintain user documentation
  • Correspond with customers and resolve issues in a reasonable timeframe

Implementation Specialist

State Street Corp
01.1993 - 01.1995
  • Responsible for rolling out internally developed client server applications
  • Representative duties included; creating rollout schedule, develop and implement classroom training, on site training of staff
  • Work closely with fund groups on site to ensure new pricing application met their needs
  • Improved communication and liaised with both developers and technical support staff and user community to ensure seamless implementation

Sr. Fund Accountant

State Street Corp
01.1991 - 01.1993
  • Responsible for the supervision of daily accounting for multiple types of mutual funds

Fund Accountant

State Street Corp
01.1989 - 01.1991
  • Responsible for daily transactions and monthly reporting of mutual funds

Education

Bachelor of Science - Business Accountancy

Bridegwater State University
Bridgewater, Ma
05.1988

Skills

  • Application Development
  • Project Management
  • Help Desk Management
  • Database Management
  • Microsoft Office Team collaboration
  • Issues Management

Timeline

First Line Risk and Controls- Issues Management

State Street Corp
01.2024 - Current

Application Developer Consultant

State Street Corp
01.2007 - 01.2024

Technical Support Manager

State Street Corp
01.2000 - 01.2007

Project Manager

State Street Corp
01.1999 - 01.2000

Implementation / Support Manager

State Street Corp
01.1997 - 01.1999

Support Manager Pricing

State Street Corp
01.1996 - 01.1997

Technical Support Analyst

State Street Corp
01.1995 - 01.1996

Implementation Specialist

State Street Corp
01.1993 - 01.1995

Sr. Fund Accountant

State Street Corp
01.1991 - 01.1993

Fund Accountant

State Street Corp
01.1989 - 01.1991

Bachelor of Science - Business Accountancy

Bridegwater State University
David Savage