David Schaffer
Summary
Customer Service driven opportunities to assist customers achieve their goal of why they called that day. Service representative who forges solid customer relationships to drive excellence: Enjoy building customer relationships by helping clients/guests find answers to their needs. With professional integrity, a passion for achieving organizational success, and a desire to always play on a winning team I have assisted with all levels of the end-users to develop and maintain relationships.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Porter
Kimber Creek Ford
01.2024 - Current
- Picked up customers' vehicles from their home or place of business for vehicle oil changes and all other repairs
- Delivered vehicles back after work was performed
- Gave courtesy car rides to and from their home or business as necessary for vehicle repairs
- Made necessary parts runs for parts from other dealerships as needed
- Watered flowers, took out garbage and recycled the cardboard on a daily basis
- Moved vehicles around in and out of the shop area and on the lot
- Filled loaner vehicles and courtesy vehicles with gas at a local gas station
- Performed filing duties with the closed Service Repair Orders.
Parts Department Representative
Kimber Creek Ford
03.2023 - 01.2024
- Worked with 9 mechanics and 4 Service Writers to assist with their Automotive Parts, Tires, and Accessories needs
- Looked up parts in Ford Catalogs and many other Parts and Accessories catalogs by VIN, Make and Model to provide options for the above stated needs
- Worked with outside Vendors such as NAPA, Auto Value, and others to fulfill timely same day parts and accessory needs
- In charge of ordering Ford branded Keys, FOBs, Touchup paint and parts accessories that customers or sales needed
- Assisted to maintain timely inventories for all parts, tires and accessories so we could provide as soon as possible completion of Ford service advisories install/repair and Accessory add-ons to New and Used vehicles
- Answered incoming phone calls to the parts department to provide timely answers to guests' questions and assisted with their parts and accessory needs
- Called them back as soon as their orders arrived if they weren't already in our stock.
CNC Operator (Computerized Router Operator)
Ivy Woodcraft, INC.
10.2022 - 02.2023
- Operated the machine that mills out parts to build furniture out of 4' x 8' or 4 x 10' sheets of MDF
- Labeled and stacked the parts on to build carts so they can go to sanding, staining/painting, finishing, before final assembly and delivery to customers
- I sanded various parts that I cut out on the router before going to stain/paint and seal finish
- Stained and Seal sanded after the final coat of seal had been applied to the part before final assembly and delivery
- Drove a forklift to pull various MDF sheets to be routed on the CNC machine.
Service Writer
Autosmith Service Group, LLC.
05.2022 - 10.2022
- Scheduled appointments either in person or over the phone for oil changes, tire installations and various auto repairs
- Ordered necessary parts or tires needed for the various repairs and added them to the Service workorder, priced out all repairs necessary for an estimate prior to the mechanic performing the necessary maintenance or repairs
- Checked in parts to inventory as needed
- Checked in vehicles upon arrival for their appointments
- I worked closely with the mechanics while the work was being performed to be sure they had what they needed or if an unforeseen situation came up so that I could call the customer and discuss their options for repair or replacement
- Attended a weekly management meeting to go over all work orders that I had created and status of each order to ensure accuracy and profitability.
Part Department Representative
Mills Automotive Group
03.2022 - 05.2022
- Assisted guests and the Auto mechanics in shop with their parts needs.
ASR (Account Service Representative)
Mills Automotive Group
02.2019 - 03.2022
- Customer Service position that involved talking with customers; taking and processing automotive parts orders using an advanced electronic cataloging system via phone, computer, email, or fax
- Required to have sales and/or customer service background and can pay close attention to details as well as be comfortable working in a call center environment
- I worked voluntarily in the parts center in Willmar, MN on a warehouse picker; picking automotive parts for 16 weeks during a labor shortage in the warehouse so that the customer orders could be delivered in a timely manner.
2nd Assistant Manager in Wallcoverings Department
Menards
07.2017 - 03.2018
- Managed shifts for the department both open and closing of 12 team members
- Performed management tasks of making sure that all aspects of the department flowed smoothly including management paperwork, breaks, stocking levels, and guest services for the paint, grocery, and pet areas
- Add on sales" in the department to ensure the guests had everything they needed to complete projects.
Sales Associate in the Hardware Department
Menards
04.2017 - 07.2017
- Assisting Menards guests with their project needs and creating opportunities for the "Add-On Sales"
- Continued training on the products sold throughout the store and guest relations
- Accepted accelerated commitment to the job to earn a bonus at the end of the 60-day period
- Restock shelves and organized products for sale throughout the hardware department including lawn and garden.
Sales Representative
ByteSpeed, LLC.
06.2011 - 05.2017
- Established and maintained strong business relationships through proactive account management and regular communication
- Cold calls at a minimum of 40 calls per day to Financial Institutions, City and County Governments, School Districts, Higher Education (Colleges, State Universities, Community Colleges), and Healthcare entities in my assigned territory of 4 states at a minimum in the USA
- Quoted Custom Built to order Desktops, Laptops, Servers, and Workstation computers.
Technology Advisor – Digital, Video Solutions
Marco, Inc.
01.2009 - 01.2011
- Start-up and establish division - SMART Technologies Products and Software Sales –– closed sales to 10 new customers with $100K sales revenue
- Working in concert with SMART Technologies business solutions marketing and product management teams in Calgary to align selling efforts
- Presence at local and regional trade shows, seminars, conferences, and customer events, and delivering presentations and demonstrations of use.
PolyVision Division Manager
Hannaher's Inc.
01.2004 - 01.2009
- Start-up and establish division - PolyVision Products and Software Sales –closed sales to 100 new customers with $250K sales
- PolyVision Thunder authorized salesperson – 1 of 15 in the USA
- Designed, implemented, and oversaw bid-desk for 3 years for both PolyVision and Claridge white board and tack board products and projection screens – over 100 clients and 50 sales.
Sr. Account Manager – Corporate Sales
Corporate Technologies USA, Inc. DBA/Multiband
01.2001 - 01.2004
- Laid the foundation for corporate customers continued business
- Grew personal sales to volume of over 2.0 million in revenue in 2004
- Maintained product lines in conjunction with major accounts
- Sales, support, training, marketing, shipping, inventory, RMA systems setup on-line for these accounts and weekly reports of costs versus margins.
Corporate and Government Sales Account Executive
MaxTek – (formerly MicroAge Computer Center)
01.1990 - 01.2001
- Marketed and sold hardware and software products to new corporate accounts while playing a key role in expanding company's market presence and driving personal sales growth from $0 to $1.3 Million in annual revenues
- Developed product lines in conjunction with major accounts
- Sales, support, training, marketing, shipping, inventory, RMA systems setup on-line for these accounts and weekly reports of costs versus margins.
Education
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Clean Driving Record
- Valid Driver's License
- Punctual and Dependable
- Cleanliness and hygiene
- Basic Mathematics
- Supply Inventory Management
- Checklists and Recordkeeping
- Productivity and Time Management
- Communication and Interpersonal Skills
- Flexible Schedule
- Adaptable and Flexible
Certification
- Nimble Storage Sales Certification
- Dale Carnegie Sales Training
- Ruckus Wireless
- D-Link
- Juniper Networks
- Barracuda Networks
- VMWare
- Cachebox
- Cisco Certified Sales Professional
Computerskills
Windows 7/8/8.1/10, Windows Server 2008 – 2016, Citrix, Switches, Routers, phone systems, Microsoft Windows, Outlook, Excel, Word, PowerPoint, sales programs Gold Mine, QuoteWerks, CDK, CollisionLink, Repairlink, Automate, Snap-On Automotive Schematics software on Vehicles dating back to 1984 to identify and quote vehicle parts.
Activities
Moorhead Community Education (1992-2008) - Instructor – Vista, Windows 2000/98/95/3.1, and DOS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Porter
Kimber Creek Ford
01.2024 - Current
Parts Department Representative
Kimber Creek Ford
03.2023 - 01.2024
CNC Operator (Computerized Router Operator)
Ivy Woodcraft, INC.
10.2022 - 02.2023
Service Writer
Autosmith Service Group, LLC.
05.2022 - 10.2022
Part Department Representative
Mills Automotive Group
03.2022 - 05.2022
ASR (Account Service Representative)
Mills Automotive Group
02.2019 - 03.2022
2nd Assistant Manager in Wallcoverings Department
Menards
07.2017 - 03.2018
Sales Associate in the Hardware Department
Menards
04.2017 - 07.2017
Sales Representative
ByteSpeed, LLC.
06.2011 - 05.2017
Technology Advisor – Digital, Video Solutions
Marco, Inc.
01.2009 - 01.2011
PolyVision Division Manager
Hannaher's Inc.
01.2004 - 01.2009
Sr. Account Manager – Corporate Sales
Corporate Technologies USA, Inc. DBA/Multiband
01.2001 - 01.2004
Corporate and Government Sales Account Executive
MaxTek – (formerly MicroAge Computer Center)
01.1990 - 01.2001