Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Schall

Orlando

Summary

Experienced professional with over two decades of expertise in customer communications, conflict resolution, and ensuring customer satisfaction. Seeking to apply skills and knowledge to excel in a Customer Service position within your organization.

Overview

22
22
years of professional experience

Work History

Warehouse Worker

Stellar
03.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Assisted in receiving, stocking and distribution of merchandise.

ADVANCED TECH REPRESENTATIVE

ATT
07.2008 - 03.2022
  • 1. Processed warranty replacement for cell phones
  • 2. Troubleshot network issues in regards to data connectivity, making and receiving of calls as well as being able to send and receive text messages
  • 3. Assisted with billing concerns
  • 4. Processed adding new lines of service as well as upgrading existing lines
  • 5. Resolved email issues such as not being able to access or receive any emails

AIRPORT CUSTOMER SERVICE

Comair
06.2003 - 06.2008
  • 1. Gate agentchecked customers in for their flights
  • 2. Operations agenthelped airplanes land at correct gate location and responded to pilots needs such as fuel or mechanical issues
  • 3. Gate Controlresponsible for passenger counts, handling of delayed or cancelled flights as well as monitoring fuel consumption for the aircraft
  • 4. Ramp Agentloading/unloading of bags, fueling and cleaning of aircraft, catering aircraft

AIRPORT CUSTOMER SERVICE AGENT

Delta Airlines
06.2003 - 06.2008
  • 1. Ticket counter agentchecked in customers for their flight
  • 2. Gate Agentassisted with on time boarding and departure of flight
  • 3. Irregular Operationsdealt with delayed/cancelled flights or those customers that missed flights

Education

Bachelor of Arts (B.A.) - Pre-Seminary

Southeastern University
Lakeland, FL
12.1995

Skills

  • Basic computer skills
  • Conflict resolution
  • Telecommunications technology
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Heavy lifting
  • Loading and unloading
  • Warehouse safety
  • Clear communication
  • Problem-solving
  • Punctual and dependable
  • Unpacking merchandise
  • Receiving and processing shipments

Timeline

Warehouse Worker

Stellar
03.2022 - Current

ADVANCED TECH REPRESENTATIVE

ATT
07.2008 - 03.2022

AIRPORT CUSTOMER SERVICE

Comair
06.2003 - 06.2008

AIRPORT CUSTOMER SERVICE AGENT

Delta Airlines
06.2003 - 06.2008

Bachelor of Arts (B.A.) - Pre-Seminary

Southeastern University

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