David Schaller
Columbus
Summary
People-focused leader with experience as a PSR, Rapid Response CSC, PSR Team Lead, and Member Experience Lead at Quantum Health. Skilled in coaching and developing employees, building strong relationships, improving team performance, and leading through Quantum Health's values. Known for strong operational expertise, effective problem-solving, and the ability to support both team members and organizational priorities. Committed to fostering employee growth, engagement, and a high-performing culture.
Overview
10
10
years of professional experience
Work History
Member Experience Lead
Quantum Health
Columbus, OH
03.2025 - Current
- Exhibited self-motivation to drive success, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Implemented effective time management strategies to complete tasks in order to complete all tasks within deadlines.
- Utilized critical thinking to evaluate solutions and make decisions to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
PSR - Team Lead
Quantum Health
Columbus, OH
02.2022 - 03.2025
- Mentored PSRs and new Team Leads, fostering skill development and promoting a collaborative work environment.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established key performance indicators to measure team effectiveness and drive accountability.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Demonstrated commitment to excellence, professionalism, and adherence to company values as a role model for the team.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Logistics Account Executive
Total Quality Logistics Inc.
Columbus, OH
07.2019 - 08.2020
- Managed logistics operations for multiple accounts, ensuring timely delivery and client satisfaction.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Developed and maintained strong relationships with clients, enhancing service quality and retention rates.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Coordinated with carriers to negotiate favorable terms and secure capacity for high-demand shipments.
- Analyzed shipping data to identify trends, optimizing routes and reducing transportation costs.
Store Manager
GNC Stores
Columbus, OH
01.2017 - 07.2019
- Implemented sales strategies that increased store revenue and improved customer engagement.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Led daily operations, ensuring compliance with company policies and procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Associate of Science - Fire And Emergency Services
Hocking College
Nelsonville, OH08-2016
Skills
- Teamwork and collaboration
- Conflict resolution
- Verbal communication
- Decision-making
- Problem-solving
- Flexible and adaptable
- Calm under pressure
- Time management
- Organization and time management
- Dependable and responsible
- Attention to detail
Timeline
Member Experience Lead
Quantum Health
03.2025 - Current
PSR - Team Lead
Quantum Health
02.2022 - 03.2025
Logistics Account Executive
Total Quality Logistics Inc.
07.2019 - 08.2020
Store Manager
GNC Stores
01.2017 - 07.2019
Associate of Science - Fire And Emergency Services
Hocking College