Summary
Overview
Work History
Education
Skills
Timeline
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David Scheuerman

Greensboro,NC

Summary

Helpful professional commended as valuable team player with expertise in computer repair and customer service. Ready to bring over 15 years of relevant work experience to new position in call center or help desk industry in Greensboro, NC or surrounding area.

Overview

46
46
years of professional experience

Work History

Field Service Technician

Unisys / Pinnacle Resources
Greensboro, NC
10.2011 - 07.2023
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

Field Engineering Technician

ParTech
Winston Salem, NC
10.1997 - 09.2011
  • Increased client satisfaction by ensuring all projects were completed within deadlines and adhering to specifications.
  • Provided top-notch customer service through prompt resolution of issues and concerns related to field engineering tasks.
  • Consistently met safety standards in all aspects of work, minimizing accidents or injuries while on job sites.
  • Mentored junior technicians, providing guidance and support for professional development within the field engineering sector.

Quality Control Technician

Alcatel
Claremont, NC
06.1993 - 10.1997
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
  • Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
  • Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.

Submarine Sonar Technician

US Navy
12.1977 - 01.1993
  • Enhanced submarine safety by conducting thorough sonar equipment inspections and maintenance routines.
  • Improved sonar system performance by troubleshooting and diagnosing technical issues in a timely manner.
  • Contributed to mission success by accurately interpreting and analyzing sonar data for threat detection.
  • Optimized sonar operations by developing and implementing effective standard operating procedures.

Education

High School Diploma -

Indian Hills High School
Oakland, NJ
06.1977

Skills

  • Customer Training
  • Equipment Repair
  • Customer Service
  • Work Order Management
  • Fault Diagnosis
  • Problem-Solving
  • Multiple Priorities Management
  • Technical Support
  • Troubleshooting and Repair

Timeline

Field Service Technician

Unisys / Pinnacle Resources
10.2011 - 07.2023

Field Engineering Technician

ParTech
10.1997 - 09.2011

Quality Control Technician

Alcatel
06.1993 - 10.1997

Submarine Sonar Technician

US Navy
12.1977 - 01.1993

High School Diploma -

Indian Hills High School

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David Scheuerman