Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Accomplishments
Affiliations
Timeline

David Schmeichel

Auburn,Washington

Summary

Remote work taking calls from clients needing appliance and TV repair scheduling and ordering needed parts while also supporting the field agents with diagnostic and part research. Specialize in understanding and politeness with a strong need to build a personal connection with each customer. Dedicated Care Specialist with an unwavering commitment to customer service. Skilled at resolving complex issues and winning customer loyalty. Tactful, energetic, and empathetic.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Care Specialist Two

Best Buy
Auburn, WA
01.2007 - 04.2024
  • My primary duty was working remotely managing incoming phone calls for appliance repair, TV repair, and delivery issues
  • The job consisted of diagnosing the issue with the product based on my fifteen years working on appliances and TV's then scheduling the repair visit and shipping the parts needed for the repair
  • The program grew to assisting field agents with diagnostic part ordering and scheduling
  • I worked personally with my manager on structuring our team meetings and was one of the main agents to help de-escalate clients when the original call or follow-up call did not meet the client's expectations.

Education

Vocational Technical College - Appliance repair

Renton Vocational College, Renton, WA

Skills

  • Data entry proficiency
  • Active listening skills
  • Compassionate client care
  • Empathetic listening
  • Verbal and written communication skills
  • Complex Problem-Solving
  • Dependable and Responsible
  • Multitasking and Organization

Certification

  • HVAC certification with the state of Washington
  • Peer Recovery Coach

Languages

English

References

Best Buy Manager 

Nick Romonovich (412) 818-4680

Accomplishments

  • I did complete forty-eight internal voluntary courses on management training and leader practices along with client care courses to improve effectiveness when employed at Best Buy.
  • Client satisfaction was always in the top 10 performers in our group while maintaining a high first-time complete metric and a low call time.
  • Change agent that worked directly with the Best Buy management team to create a pre-diagnostic program for Best Buy in order to create a higher first-time complete for our clients. The program grew to over one hundred thirty agents over twelve years.

Affiliations

My activities are fishing , hunting , motorcycle riding and gardening.

Timeline

Care Specialist Two - Best Buy
01.2007 - 04.2024
Renton Vocational College - Vocational Technical College, Appliance repair

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David Schmeichel