Dynamic business leader with a proven track record at Flores Technical Services, Inc., excelling in customer relations and small business operations. Achieved significant revenue growth through strategic planning and relationship building, while fostering a high-performing team culture. Expert in negotiating contracts and delivering customized solutions that drive client satisfaction and loyalty.
Overview
28
28
years of professional experience
Work History
Owner
Flores Technical Services, Inc.
01.2022 - 07.2025
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Business Development Manager
Flores Technical Services, Inc.
09.2001 - 01.2022
Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Drove sales by developing multi-million dollar contract sales.
Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Territory Manager
Ultrak
04.2000 - 09.2001
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
Enhanced brand visibility in territory through organization of promotional events and participation in industry trade shows, attracting new business leads.
Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
Worked with vendors and suppliers to support timely delivery of products and services.
Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Manager
Honeywell Home and Building Control
06.1997 - 04.2000
Led a successful sales team by providing motivational coaching and performance-based incentives.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Increased sales revenue by developing and implementing effective sales strategies.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Personally managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Handled customer relations issues, enabling quick resolution, and client satisfaction.