David Schoppe
Fairfield
Summary
Data Analyst with a strong foundation in business marketing and over five years of experience in client relations and technical skills. Proven ability to leverage data to drive business growth and enhance service delivery.
Overview
7
7
years of professional experience
Work History
HEAP Intake Technician
Community Action Agency of Cincinnati
02.2023 - Current
- Analyzed customer data to optimize the application process for the Home Energy Assistance Program, ensuring compliance with state eligibility criteria.
- Approved payments to utility companies, preventing service disconnections by accurately managing applicant and payment information in the OCEAN system.
- Prepared daily transmittal sheets, streamlining record-keeping and improving data accuracy.
Client Relationship-Consultant
US Bank
02.2020 - 01.2023
- Utilized data-driven insights to manage and enhance client relationships, ensuring their needs were understood and met while addressing any concerns.
- Analyzed client data to resolve issues efficiently and collaborated with clients to develop tailored solutions.
- Developed data reports to communicate effectively through various channels, keeping clients informed and satisfied with services.
- Collaborated across departments to ensure a seamless and integrated client experience, using data analytics to enhance service delivery.
Security Receptionist
Miami Valley Gaming
03.2017 - 01.2020
- Professionally greeted and assisted customers, addressed inquiries, and directed them to appropriate offices, ensuring a positive first impression.
- Efficiently managed a multi-line phone system, provided comprehensive information, and resolved customer issues to maintain a high level of service.
- Screened and verified visitors for access to inter-office personnel, coordinated conference room bookings, and managed guest wireless access authorizations, enhancing operational efficiency.
Education
Associate of Applied Business - A.A.B. -
Cincinnati State Technical And Community College
Cincinnati, OH12.2024
Skills
- Data Analysis: Skilled in analyzing and interpreting complex data sets to uncover actionable insights
- Technical Proficiency: Proficient in financial software (eg, SinglePoint, Elavon), Excel, SQL, and other analytical tools
- Client Relations: Over 6 years of experience in management and client relations, utilizing data to improve client satisfaction
- Project Management: Experienced in managing data projects and ensuring timely delivery
- Marketing Analytics: Strong foundation in business marketing principles and digital marketing strategies, with a focus on data-driven decision-making
Timeline
HEAP Intake Technician
Community Action Agency of Cincinnati
02.2023 - Current
Client Relationship-Consultant
US Bank
02.2020 - 01.2023
Security Receptionist
Miami Valley Gaming
03.2017 - 01.2020
Associate of Applied Business - A.A.B. -
Cincinnati State Technical And Community College
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