Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
Generic

David Schwartz

Wichita,USA

Summary

Experienced professional with a proven track record of building relationships with internal and external customers. Seeking a role with more responsibility and growth opportunities to demonstrate high levels of efficiency, productivity, and customer service. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.

Overview

13
13
years of professional experience

Work History

Service Manager/General Manager/Service Manager and Store Lead

Vermeer Great Plains
12.2020 - Current
  • Initially hired as service manager and was responsible for managing a group of technicians and overseeing the charge out of all service tickets
  • Job duties included connecting with customers, conducting monthly meetings, and enforcing a safe working environment
  • Approximately 6 months following hire, I was moved to interim general manager
  • In this role I reported to the CEO and was responsible for all the departments in the branch
  • I prepared and submitted sales forecasts, operational budgets, and balanced revenue against expenses to meet or exceed profitability requirements
  • The main focus of my job was connecting and building relationships with customers
  • I was moved to permanent general manager 1/22
  • Collaborated with other general managers to build sales and service throughout Vermeer Great Plains
  • In February of 2024 the position of general manager was eliminated throughout the company, and I was moved to store lead and service manager
  • In these new positions the job hasn’t changed much other than I am no longer responsible for parts and sales
  • A large expectation of these roles is to build relationships and grow the service department by demonstrating improvements in the completion of the work brought into the department and to serve as a mentor and leader for the store.

Training Technician/Yard Supervisor

Foley Equipment
10.2018 - 12.2020
  • Prepare, create, and execute training for staff throughout Kansas that includes in-person and hands-on trainings as well as via Zoom
  • Examples include a boot camp for the rental and yard employees, hydraulics, applied failure analysis, and electronic troubleshooting
  • Supervised a team of 8 employees while assisting in repairing and cleaning equipment
  • Managed information flow between staff and upper management
  • Member of the safety committee working to promote a safe working environment by identifying areas of risk and promoting change for the benefit of the employees.

Remodeling Company Owner

Schwartz Homes LLC
08.2017 - 10.2018
  • Created a company based on home remodeling, fences, and deck builds
  • Utilized online computer programs to create bids and build invoices
  • Managed all financial aspects of company including differentiation of labor vs materials, equipment purchases, and stayed within budget.

Field Service Tech/Shop Service Tech

Sherwood Construction
06.2011 - 08.2017
  • Provided service independently to equipment on job sites and evaluated for equipment needing to be sent to the shop for repair
  • Job sites were in Kansas and Oklahoma
  • Routine equipment inspections in the field
  • Frequent interactions with job site foremen, superintendents, and general superintendents to facilitate and coordinate equipment repairs
  • Provided preventive maintenance to equipment as well as completed major tear down and overhaul
  • Equipment component rebuilds.

Shop Foreman

Betzen Trenching
09.2011
  • Created and maintained equipment maintenance schedules
  • Organized equipment yard.

Assembly

Case New Holland
05.2009
  • Assembled Case and New Holland skid loaders
  • Troubleshooting and repair of equipment.

On Highway Diesel Engine Technician

Central Detroit
  • Diagnose and repair on highway diesel truck engines, remove and install automatic transmissions, and driveline maintenance.

Education

Frontline Managers Course -

FMC
01.2023

Caterpillar Instructor Accreditation Program -

CIAP
01.2020

Diesel Certificate -

Salina Vo Tech
01.1998

Skills

  • Culture development
  • Customer Service Management
  • Relationship Building
  • Work Planning and Prioritization
  • Goal Setting
  • Policy and Procedure Enforcement
  • Service Quality Management
  • Employee Training and Development
  • Workplace Safety
  • Technical Troubleshooting

Leadership Experience

  • Assisted in development of in-house training department for technicians in Vermeer GP
  • Lead teacher for BSF (Bible Study Men’s Fellowship)
  • Participated in revamping the mission and values of our company at Vermeer GP
  • Led a team of volunteers working with Raise Your Head Foundation

Communication Skills

Create and present classes for employees in-person, hands-on, and zoom trainings across a wide variety of subjects. Facilitated presentations on safety in the workplace. Senior leadership utilized one of my teaching videos for a company leadership presentation.

References

Available upon request.

Timeline

Service Manager/General Manager/Service Manager and Store Lead

Vermeer Great Plains
12.2020 - Current

Training Technician/Yard Supervisor

Foley Equipment
10.2018 - 12.2020

Remodeling Company Owner

Schwartz Homes LLC
08.2017 - 10.2018

Shop Foreman

Betzen Trenching
09.2011

Field Service Tech/Shop Service Tech

Sherwood Construction
06.2011 - 08.2017

Assembly

Case New Holland
05.2009

On Highway Diesel Engine Technician

Central Detroit

Frontline Managers Course -

FMC

Caterpillar Instructor Accreditation Program -

CIAP

Diesel Certificate -

Salina Vo Tech

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David Schwartz