David Scoby

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information in response to customer questions.
• Maintain clean well groomed appearance so that customers know they are working with a professional.
• Provide safe transportation for customer from the dealer ship to their required destination.
• Provide positive conversation and friendliness to the customer during travel from the dealership so that customer has a pleasant experience.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Valet customers vehicles from their home to the dealership for scheduled repairs and service. Take note of any questions or concerns that the customer wants relayed to their service advisor and relay those note to the Service Advisor.
• Recommended products to customers, thoroughly explaining details.
• Cultivated customer loyalty, promoted repeat business.

This is my own company. Living Water Irrigation Inspection, TCEQ License # AWII 104 and #II00104.

Perform State and City of Austin Commercial Facility Irrigation inspections to test commercial systems as required by Texas Commission on Environmental Quality.

Meet with the company's representative to describe all aspects of the code requirements, the procedure, and the results of the evaluation. Advise them of issues that are not compliant and the process of correcting non-compliant issues.

Communicate with the City, State or Governing body to relay results of the evaluation and what steps are needed if system fails the evaluation. File all required paperwork.

Create proposals, invoices, and billing to send to the customer.

• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Trained 6 new employees on overall company and department specific policies and procedures.
• Built relationships with current customers to maintain goodwill and gain additional business.
• Assigned tasks and established work schedules to staff to cover operational needs.
• Trained technicians in successful strategies to meet operational and sales targets.
• Oversaw daily operational performance of irrigation team.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Tracked and prioritized work orders to meet daily production requirements
• Submitted reports to senior management to aid in business decision-making and planning.
• Examined logs to verify completeness and accuracy of documentation.

• Managed materials inside shop and at job locations.
• Oversaw maintenance and repair of commercial landscape equipment.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Directed daily operations of team of 4 technicians and shop professionals.
• Trained and coached employees to improve performance and skills.
• Used hand and power tools, equipment and instruments accurately.
• Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Kept accurate and detailed records of personnel progress and productivity.
• Cultivated professional working relationships with peers and supervisors.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Coordinated schedules and reviewed work performance for staff.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.

• Responded to all customer inquiries thoroughly and professionally.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Removed safety hazards, soiled items and trash from customer areas. Kept customer area clean and a hot pot of coffee as needed.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Relay information provided by mechanics to customers in language that customer could understand.
• Provide estimate for repairs and services to customers either in person or by phone call.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.