Microsoft Word
David Scott
Milwaukee,WI
Summary
Experienced manager and analytical problem-solver with a talent for team building, leadership, and motivation. Demonstrates excellence in customer relations and building strong client connections. Utilizes independent decision-making and sound judgment to consistently drive positive impacts on company success, including achieving and surpassing KPI's. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
References available upon request.
Overview
14
14
years of professional experience
5
5
Certificates
Work History
Site Director
British Swim School
08.2024 - Current
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Maintained compliance with state regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Organized and presented water safety talks to preschools and daycare centers.
- Created and hosted promotional events around the local community leading to an increase in enrollments.
- Held inservices and daily talks and relationship building through coaching models maintaining high quality service for customers.
Assistant Manager
Men's Wearhouse
10.2010 - Current
- Supervised day-to-day operations to meet KPI's, i.e., performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed over 200 calls per day among the team to generate 20% comp over the previous year and leading NPS (Net Promoter Score-96)
- Solved employee and customer problems containing numerous variables while relaying sensitive and complex information.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed proficiency in Microsoft Office and Oracle, Google Sheets, Excel and query languages like SQL.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Aquatics Director
Southwest YMCA
08.2023 - 08.2024
- Recruited, interviewed, hired, trained, and certified lifeguards and swim instructors
- Coordinated large-scale swim meets and events for increased community engagement and program visibility.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Improved aquatic programs by evaluating and refining lesson plans, training methods, and instructor performance.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Managed budgets and financial resources efficiently to ensure adequate funding for facility maintenance, equipment upgrades, and staff development initiatives.
- Enhanced swimmer safety by implementing effective risk management strategies and emergency response procedures.
- Increased revenue for the facility by 50% with increased programming of swim lessons,
Education
No Degree - Political Science
Morehouse College
Atlanta, GANo Degree - English
Northwestern University
Evanston, ILSkills
- Cost Control
- Customer Relationship Management
- Staff Supervision
- Staff Training
- Time Management
- Staff Development
- Consulting
- Microsoft Office/Word/Excel
- Paycom
- Managing Multiple Priorities
- Swimming/Lifeguard Instruction
- First Aid Proficiency
- Adaptive Programming
- Policy Enforcement
- Facility Oversight
- Lifeguard Training
- Certification Compliance
- Accident Prevention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying
Certification
- American Red Cross First Aid/AED/CPR Certified
- American Red Cross Lifeguarding License - August 2023-August 2025
- Water Safety Instructor
- American Red Cross Lifeguard Instructor License - May 2024-May 2026
- Certified Pool Operator (CPO) License-September 2024-September 2029
Accomplishments
- Collaborated with team of fellow salespeople and managers in the development of stronger wedding consultants and salespeople.
- Supervised team of 20+ staff members.
- Documented and resolved supply chain issues and staff shortages which led to greater customer service satisfaction.
- Achieved 0.02 shrink and overall 15% comp by completing counts with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Excel
Microsoft Office
Oracle
Paycom
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsPaid sick leaveWork from home optionTeam Building / Company RetreatsInterests
Reading
Bodyweight Movement/Calisthenics
Kettlebell Workouts (RKC)
Cinephile
Movies with family
Timeline
Site Director
British Swim School
08.2024 - Current
Aquatics Director
Southwest YMCA
08.2023 - 08.2024
Assistant Manager
Men's Wearhouse
10.2010 - Current
No Degree - Political Science
Morehouse College
No Degree - English
Northwestern University
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