Experienced Supervisory Special Agent with accomplished law enforcement career focused on investigating criminal cases. Industrious and diligent with exceptional integrity and above average clearance rates. Smoothy collects statements and evidence by following both traditional and contemporary investigatory strategies. Superior managerial skills in overseeing and directing multiple subordinates.
Overview
26
26
years of professional experience
Work History
School Bus Driver
Stafford County Public Schools
09.2023 - Current
Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Transported passengers safely along prescribed routes according to tight schedules.
Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Maintained Virginia driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Inspected emergency equipment and verified safe working order for student and driver use.
Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Inventory Control Clerk
Genesis Logistics
04.2023 - 07.2023
Completed physical inventory counts daily.
Completed daily cycle counts to maintain accuracy of records.
Used equipment like forklifts and pallet jacks to move inventory.
Received, sorted and processed damaged goods with vendors or manufacturers.
Recorded information, shortages and discrepancies to keep records current and accurate.
Maintained inventory count, tracked usage and documented variances.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Verified incoming products and checked delivery totals to keep system records current and accurate.
Create and maintain storage locations for goods.
Lowes Sales Specialist
Lowes
07.2022 - 04.2023
Provide positive first impressions to welcome existing, new and potential customers.
Answer customer questions regarding sizing, accessories and proper care for merchandise.
Help customers locate products and checked store system for merchandise at other sites.
Boost sales by conferring with customers to evaluate purchase requirements and recommended best-fit company offerings.
Increase sales by offering advice on purchases and promoting additional products.
Complete orders and organize product deliveries to meet customer timetables.
Evaluate inventory and delivery needs and optimized strategies to meet customer demands.
Track stock using company inventory management software.
Utilize warehouse tracking system to locate, retrieve and prepare various items for delivery.
Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Load and unload merchandise using ladders, powered pallet jack, powered order picker and powered lifts.
Division Operations Officer
Bureau Of Alcohol, Tobacco, Firearms And Explosive
02.2021 - 03.2022
Supervised 5 direct reports.
Managed Field Division's vehicle fleet of over 120 vehicles.
Responsible for the accounting and disbursement of Government funds in excess of $250,000 per month for investigative purposes.
Scheduled and participated on interview panels for potential candidates.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Reviewed and updated work processes to maximize work performance.
Adjusted job assignments and schedules based on Agency demands.
Delivered feedback to upper management regarding employee performance and training needs.
Evaluated employee performance on mid-year and annual basis and conveyed constructive feedback to improve skills.
Approved regular payroll submissions for employees.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Evaluated report data to proactively adjust and enhance operations.
Applied performance data to evaluate and improve operations and forecast needs.
Prepared and recommended long-range plans for development of Agency personnel.
Division point of contact for office space requests.
Branch Chief
Bureau Of Alcohol, Tobacco, Firearms And Explosive
08.2014 - 02.2021
Manage a team of full time employees and contract staff at the National Tracing Center Division (NTCD) for ATF.
Supervised processes required to research and complete over 500,000 firearm trace requests from variety of law enforcement agencies per year.
Effectively supervised staff of eight (8) direct report personnel, fifty (50) second line personnel and oversee processes performed by 160 contract personnel by implementing Agency policies, protocols, work rules and disciplinary action.
Managed operations of two Branches within NTCD for extended period of time.
Utilized warehouse tracking system (WTS) to store and locate boxes containing records in order to successfully process over one million records per month into data base.
Utilized WTS to locate specific boxes containing records prior to processing to complete trace requests.
Utilize WTS to track destruction of records when processing completed.
Exercised supervisory authority in making work assignments and responsibilities.
Established team priorities, maintained schedules and monitored performance.
Adjusted staffing during busy periods by creating employee schedules and monitoring call-outs.
Approved regular payroll submissions for employees including time-off requests.
Participated on review panel for $220M contract.
Directed training and retraining of employees to boost performance and enhance business results.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Implemented realignment of processes within Branch resulting in increase of accuracy, decrease in processing time and reduction of backlog of over 1000%.
Evaluated employee performance on mid-year and annual basis and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost Agency morale and promote employee retention.
Program Manager
Bureau Of Alcohol, Tobacco, Firearms And Explosive
07.2013 - 08.2014
Program Manager at Federal Multi-Agency facility that provided training and assistance to State and Local Law Enforcement Agencies in area of communications.
Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
Created and presented data using MS Excel spreadsheets and other MS Office tools.
Tracked and reported program results to Bureau Management to facilitate management activities.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Special Agent
Bureau Of Alcohol, Tobacco, Firearms And Explosive
04.1999 - 07.2013
Investigated violations of Federal Alcohol, Tobacco, Firearms and Explosives Laws and Regulations.
Coordinated with other agencies during multi-jurisdictional investigations to prepare cases for adjudication.
Traveled around country and helped solve various crimes.
Inspected evidence and researched allegations to determine accuracy of statements.
Interviewed witnesses and suspects.
Gathered evidence and served as witness in court proceedings.
Certified as computer forensic investigative specialist.
Used undercover operations, surveillance and interviews to investigate criminal cases.
Executed lawfully issued arrest and search warrants.
Prepared reports, kept investigation records and maintained all case-related paperwork.
Managed multiple active investigations simultaneously.
Trained new agents in investigative procedures and legal requirements.
Deputy United States Marshal
United States Marshals Service
06.1996 - 04.1999
Conducted fugitive investigations to apprehend Federal, State and Local fugitives.
Transported and produced defendants for Federal Court proceedings.
Provided court and jury security.
Team member on protective details for Federal Judges and Supreme Court Justices.
Enforced Federal Court Orders, including arrest and seizure warrants.
Appeared in court and testified under oath.
Collected, analyzed and interpreted information and documented physical evidence associated with investigations.
Gathered facts from interviews of suspects, witnesses and complainants.
Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.
Fire Control Technician
United States Navy
07.1985 - 07.1991
Completed 2 years of Naval Advanced Electronics Schools.
Trained on the Close-In-Weapons System operation and maintenance.
Stationed onboard USS Capodanno (FF-1093).
Security Force Supervisor in charge of ship's security force.
Provided physical security on the ship.
Completed two (2) tours in the Mediterranean Sea.
Education
No Degree - Commercial Truck Driver Licensing
CDS Tractor Trailer Training
Fredericksburg, VA
08.2023
Six Sigma Black Belt Certification
Aveta Business Institute
Boston, MA
2023
Computer Investigative Specialist
Federal Law Enforcement Training Center
Glynco, GA
2002
ATF New Agent Training
Federal Law Enforcement Training Center
Glynco, GA
11.1999
United States Marshals Basic Training
Federal Law Enforcement Training Center
Glynco, GA
10.1996
Bachelor of Science - Administration of Justice
Pennsylvania State University
University Park, PA
12.1994
High School Diploma -
Bellefonte Area High School
Bellefonte, PA
06.1985
Skills
Criminal Investigator
Six Sigma Black Belt Certification (in process)
Witness/Suspect interviews
Team Management
Oral and Written Communication
Critical Thinking
Surveillance Equipment
Scheduling and Coordinating
Staff Management
Administration and Reporting
Managing Fleet Vehicles
Emergency Situations
Timeline
School Bus Driver
Stafford County Public Schools
09.2023 - Current
Inventory Control Clerk
Genesis Logistics
04.2023 - 07.2023
Lowes Sales Specialist
Lowes
07.2022 - 04.2023
Division Operations Officer
Bureau Of Alcohol, Tobacco, Firearms And Explosive
02.2021 - 03.2022
Branch Chief
Bureau Of Alcohol, Tobacco, Firearms And Explosive
08.2014 - 02.2021
Program Manager
Bureau Of Alcohol, Tobacco, Firearms And Explosive
07.2013 - 08.2014
Special Agent
Bureau Of Alcohol, Tobacco, Firearms And Explosive
04.1999 - 07.2013
Deputy United States Marshal
United States Marshals Service
06.1996 - 04.1999
Fire Control Technician
United States Navy
07.1985 - 07.1991
No Degree - Commercial Truck Driver Licensing
CDS Tractor Trailer Training
Six Sigma Black Belt Certification
Aveta Business Institute
Computer Investigative Specialist
Federal Law Enforcement Training Center
ATF New Agent Training
Federal Law Enforcement Training Center
United States Marshals Basic Training
Federal Law Enforcement Training Center
Bachelor of Science - Administration of Justice
Pennsylvania State University
High School Diploma -
Bellefonte Area High School
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