Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
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DAVID SCOTT

Marshall,IL

Summary

Results-driven professional with experience in leading teams, driving initiatives and achieving outstanding results. Proven track record of success in developing and implementing innovative strategies to drive growth, improve customer service and increase efficiency. Skilled in creating collaborative working environments and leveraging the strengths of individual team members.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Associate Account Executive SLED

T-Mobile
03.2024 - Current
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Established and maintained strong working relationships with both internal colleagues and external partners, fostering collaboration and teamwork for successful account management.
  • Participated in trade shows and networking events, increasing brand awareness among industry professionals and generating leads for new business opportunities.
  • Evaluated campaign performance metrics regularly, making adjustments as needed to optimize results for clients.
  • Boosted client satisfaction by providing exceptional account management and timely responses to inquiries.

Assistant Vice President Select Commercial Lines

USI Insurance
07.2023 - 03.2024
  • Successfully develop and deploy sales and marketing strategies with clients and prospects.
  • Manage overall client relationship; Drive consistent and predictable profitability, client satisfaction and organic growth.
  • Demonstrate technical knowledge necessary to communicate our solutions effectively.
  • Achieve new business sales goals on an annualized basis based on our target market of companies.
  • Work collaboratively with the account management team and local/regional and national resources to maximize results.
  • Demonstrate the ability to identify and overcome sales obstacles on a prospect-specific basis.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.

Client Executive Global Enterprise

Verizon Wireless
09.2022 - 07.2023
  • Developed effective communication strategies for communicating with clients about changes or updates.
  • Built and maintained strong relationships with clients, stakeholders and senior management.
  • Provided ongoing support to customers throughout product life cycle implementations.
  • Understanding and evaluating industry, business and customer trends to build strategic plans that drive sales.
  • Crafting creative solutions to help customers realize their goals.
  • Developing deep relationships with your customers while getting to know their businesses, markets, and the challenges they face.
  • Seeking out new growth opportunities and generating new sales leads.
  • Built long-lasting partnerships through effective networking and relationship management skills.

Sr. Account Manager SLED

Verizon Wireless
06.2018 - 09.2022
  • Presidents Cabinet Winner 2021 (top 1% in the Country)Understanding customer needs and recommending innovative solutions
  • Seeking out new growth opportunities and generating new sales leads
  • Writing proposals and responding to Request for Proposals (RFPs)Providing follow-up training for new customers
  • Managing sales pipeline and activity with sales management tools
  • Generating forecasting and tracking reports
  • Keeping up with new offerings and market trends through training and personal research
  • Leverage Peers and Partners for best practices
  • Maintained knowledge of company products and made recommendations based on client needs and prices.
  • Coordinated cross-functional teams consisting of internal departments as well as external vendors.
  • Developed and managed relationships with key stakeholders to ensure client satisfaction.

General Manager

Verizon Wireless
02.2009 - 06.2018
  • Maintain a high level of accountability for all Retail Store functions and responsibility for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff
  • Driving high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience
  • Daily Huddles and Observations used to ensure proper coaching and development of sales staff
  • Promptly resolve all customer requests, questions and concerns
  • Ensure compliance of daily transactions, inventory control and employee training
  • Provided coaching and mentoring support for employees at all levels of the organization
  • Monitored store performance and identified opportunities for improvement
  • Managed profit goals against budget and prior year, keeping controllable costs within budget
  • Lead Michigan Indiana Kentucky Region in Discretionary Discounting for 2009
  • Lead Michigan Indiana Kentucky Region in handset returns for 2009
  • Best in Class for Midwest Area in Discretionary Discounting for 2009
  • Lead Michigan Indiana Kentucky Region for Cost Control in 2010
  • Lead IN 4 In Smartphone % in 4th Quarter 2010
  • Lead IN 4 In DASH Sales in 4th Quarter 2010
  • Lead Michigan Indian Kentucky region YTD in Jet Pack adds 2012


Assistant Retail Sales Manager

Verizon Wireless
05.2007 - 02.2009
  • Managed Verizon Wireless retail store including staff of 10 employees
  • Improved store performance and led store to be moved from a "C" Store to a "B" Store in May 2008
  • Led IN4 in Gross Ads 9 months in 2008 and have shown YOY growth each month of 2008
  • Topped IN3 and IN4 Districts in audit performance in 2nd half of 2007 Earned ATR of 2.6 YTD in 2008 including over 2.75 in 3Q Verizon Wireless.
  • Implemented innovative strategies to increase store productivity and profitability.
  • Created comprehensive reports on weekly and monthly sales figures, inventory levels, and customer service metrics.
  • Cultivated a highly motivated team of sales associates through effective coaching and mentoring techniques

Retail Sales Representative

Verizon Wireless
05.2006 - 05.2007
  • Sold Verizon Wireless phones, plans, data features, and accessories
  • Lead CC Terre Haute and Honey Creek Mall in % to Net Ads target at 132% during time as RSR
  • Achieved 161% of Net Renewal targets as RSR
  • Delegated as Manager on Duty when store management not present
  • Coordinated all merchandising changes and updates for Honey Creek Mall
  • Maintained accurate records of sales transactions using point-of-sale system
  • Consistently achieved monthly sales targets set by management team
  • Participated in staff meetings and training sessions as required by management
  • Assisted customers in selecting products that met their needs, preferences, and budget


Education

Bachelor of Science - Business Administration

Indiana Wesleyan University
04.2014

Skills

  • Positive Attitude
  • Verbal and written communication
  • Coaching and mentoring
  • Accomplished Manager
  • Strong Motivation Skills
  • Hiring and Coaching
  • Customer Education
  • Sales and marketing strategies
  • Client relationship management
  • Technical knowledge
  • New business sales goals
  • Collaborative work
  • Sales obstacle identification
  • Effective communication strategies
  • Relationship building
  • Customer support
  • Industry evaluation
  • Strategic planning
  • Creative solutions
  • Customer relationship development
  • Growth opportunities
  • Sales lead generation

Certification

  • State of Illinois Property & Casualty License
  • State of Indiana Non-Resident Property & Casualty License

Awards

  • 2021 President's Cabinet Winner
  • Top 1% in the Country

References

References available upon request

Timeline

Associate Account Executive SLED

T-Mobile
03.2024 - Current

Assistant Vice President Select Commercial Lines

USI Insurance
07.2023 - 03.2024

Client Executive Global Enterprise

Verizon Wireless
09.2022 - 07.2023

Sr. Account Manager SLED

Verizon Wireless
06.2018 - 09.2022

General Manager

Verizon Wireless
02.2009 - 06.2018

Assistant Retail Sales Manager

Verizon Wireless
05.2007 - 02.2009

Retail Sales Representative

Verizon Wireless
05.2006 - 05.2007

Bachelor of Science - Business Administration

Indiana Wesleyan University
DAVID SCOTT