David Scott
Woodbury,MN
Summary
Proven track record in logistics and customer service, exemplified by efficient route planning and exemplary communication skills honed at Hohenstein’s Inc. Demonstrated ability to enhance safety and operational efficiency, with a knack for resolving conflicts and fostering customer loyalty. Expert in vehicle inspections and defensive driving, ensuring timely and secure deliveries.
Overview
10
10
years of professional experience
Work History
Class A Commercial Truck Driver
Hohenstein’s Inc.
11.2023 - 09.2024
- Driving a beer truck to deliver beer to stores and other establishments
- Loading and unloading: Loading the truck with beer cases and unloading the beer at delivery locations
- Route delivery: Following an assigned route and ensuring timely deliveries
- Vehicle inspection: Inspecting the vehicle for defects and safe operating conditions before and after each trip
- Customer service: Providing excellent customer service to accounts and suppliers
- Security: Ensuring the contents of the truck are properly secured to prevent damage
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
03.2019 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Debt Collector
Alliance One
01.2018 - 12.2018
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Reinforcing Ironworker
Ayars & Ayars
03.2017 - 01.2018
- Examined architectural drawings and building blueprints to determine reinforcement requirements.
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Installed steel cables to reinforce structures before tightening and reinforcing.
- Positioned rebar and other iron reinforcement following pouring of concrete.
- Placed and fastened iron rods and steel mesh together using wire and spot welds.
Reinforcing Ironworker
Local 512
07.2014 - 01.2017
- Placed and fastened iron rods and steel mesh together using wire and spot welds.
- Installed steel cables to reinforce structures before tightening and reinforcing.
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Positioned rebar and other iron reinforcement following pouring of concrete.
Education
Class A Commercial Driver’s - Truck Driving School
Interstate Truck Driving School
West St. Paul, Minnesota10.2023
Skills
- Doubles/Triples Endorsement
- Safety reporting
- Performing inspections
- Defensive Driving Techniques
- Equipment Inspections
- Lifting heavy objects
- Effective communication skills
- Picking up deliveries
- Vehicle inspections
- Decision-Making Under Pressure
- Defensive Driving Practices
- Fuel-efficient driving
- Route Planning
- Managing schedules
- Freight unloading and loading
- Pre- and post-trip inspections
- Deadline-driven mindset
- Adherence to Regulations
- Route Management
Personal Information
Title: Class A Commercial Truck Driver
Timeline
Class A Commercial Truck Driver
Hohenstein’s Inc.
11.2023 - 09.2024
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
03.2019 - 06.2023
Debt Collector
Alliance One
01.2018 - 12.2018
Reinforcing Ironworker
Ayars & Ayars
03.2017 - 01.2018
Reinforcing Ironworker
Local 512
07.2014 - 01.2017
Class A Commercial Driver’s - Truck Driving School
Interstate Truck Driving School
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