David Scott Owen
San Antonio,TX
Summary
Driven business professional seeking a new challenge to utilize experience in multiple challenging roles. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
27
27
years of professional experience
Work History
Relocation Director
Bradfield Properties
06.2012 - Current
- Manage the relocation department for a large multi office real estate company receiving incoming real estate business from relocation management companies and real estate networks.
- Managed a team of specialists responsible for placing as many as 30 relocation leads per day with agents and manage the file from inception to closing the transaction.
- Establish and maintain close working relationships with representatives within the real estate network.
- Recruit a team of 40 high performing real estate agents and provide ongoing training required to meet the high standards of metrics and service set forth by the real estate network.
- Track agent performance and provide coaching when appropriate.
- Worked with agents and clients to resolve any issues or problems that may arise throughout the buying or selling process.
- Maintain relationships with various vendors providing services to real estate clients ensuring a high level of service is always provided to both agents and real estate clients.
- Team achieved the highest award available for meeting or exceeding all metrics required by the real estate network in the first year of operation and all succeeding years since that time.
- Continuously evaluated internal processes and procedures, identifying areas for improvement and implementing changes as needed to enhance overall service quality.
Business Owner
David Owen Landscapes
02.2008 - Current
- Operate full-service landscape company encompassing complete design and construction of all landscape and hardscape elements.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Projects range from large scale design and installation to small renovations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed a high-performing team through effective recruitment, training, and performance management.
Relocation Director
United Group LLC; Century 21 United Real Estate
10.2000 - 05.2012
- Managed the relocation department for a large multi office real estate company receiving incoming real estate business from relocation management companies and real estate networks.
- Managed a team of specialists responsible for placing incoming leads with relocation agents and manage the file from inception to closing.
- Establish and maintain close working relationships with representatives within the real estate network.
- Recruit a team of 40 high performing real estate agents and provided ongoing training required to meet the high standards of metrics and service set forth by the real estate network.
- Track agent performance and provide coaching when appropriate.
- Worked with agents and clients to resolve any issues or problems that may arise throughout the buying or selling process.
- Maintain relationships with various vendors providing services to real estate clients ensuring a high level of service is always provided to both agents and real estate clients.
- Continuously evaluated internal processes and procedures, identifying areas for improvement and implementing changes as needed to enhance overall service quality.
Director of Employee Relocation
USAA
08.1998 - 09.2000
- Establish and implement policies and practices for assisting employees and their families as they relocate.
- Work to minimize relocation costs and disruption of work for the employee and the organization.
- Counseled employees on relocation benefits provided by the company for their relocation to another city to Include home sale, home purchase, household goods move, home search trips, tax implications.
- Available to the employees throughout the process to assist with questions and problem solving.
- Maintained relationships with various vendors in departure and destination cities to ensure that excellent service was provided to the employees.
- Organized special presentations in departure and destination cities for employees involved in a group move.
- Presented a process to the company that would save thousands of dollars per employee move that was adopted by the company.
Education
BBA - General Business
Southern Methodist University
Dallas, TX05.1977
Skills
- Client Assistance
- Customer relations
- Attention to detail
- Driven and determined
- Teamwork and collaboration
- Effective communication
Timeline
Relocation Director
Bradfield Properties
06.2012 - Current
Business Owner
David Owen Landscapes
02.2008 - Current
Relocation Director
United Group LLC; Century 21 United Real Estate
10.2000 - 05.2012
Director of Employee Relocation
USAA
08.1998 - 09.2000
BBA - General Business
Southern Methodist University
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