Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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David Seals

Buffalo

Summary

Two years ago I stepped away from the culinary field to get into customer service/tech support. Job duties include data entry, billing, basic and detailed trouble shooting of internet/cable equipment and customer devices connected to internet. Also business tech support such as assigning and scripting static ip information for sites and reporting outages/updates that may effect services.


Before my career in customer service/tech support. I was a qualified Cook with 7 years of experience in restaurant and kitchen environments. Team-player, highly skilled at communicating clearly with cashiers and kitchen staff. Extremely self motivated and a fast learner. I am very confident I will thrive even outside of restaurant/cooking environments.


I have been working in customer service/tech support for two years. I am willing to learn new skills/trades and I am perfectly ok with physical labor, as I am a physically capable 29 year old with no prior medical issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Charter Spectrum
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Line Cook

Pizza Plant Italian Pub
07.2016 - 02.2020
  • Kept stations stocked and ready for use to maximize productivity.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Operated all kitchen equipment safely to avoid injuries.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Marinated food items according to corporate-provided instructions and recipes.

Line Cook

Dairy Queen
09.2014 - 12.2014
  • Operated all kitchen equipment safely to avoid injuries.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Kept stations stocked and ready for use to maximize productivity.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.

Education

High School Diploma -

Emerson School of Hospitality
Buffalo, NY
5 2015

Some College (No Degree) - Culinary Arts

Niagara County Community College
Sanborn, NY

Skills

  • Highly motivated
  • Multitasking
  • Team-oriented
  • Active listener
  • Equipment cleaning and maintenance
  • Cleaning and organization
  • Effective prioritization
  • Self motivated
  • Fast learner
  • Positive
  • Computer literacy
  • Data entry

Education and Training

false

Timeline

Customer Service Representative

Charter Spectrum
01.2023 - Current

Line Cook

Pizza Plant Italian Pub
07.2016 - 02.2020

Line Cook

Dairy Queen
09.2014 - 12.2014

High School Diploma -

Emerson School of Hospitality

Some College (No Degree) - Culinary Arts

Niagara County Community College

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David Seals