Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Segovia

North Arlington,NJ

Summary

Proven leader in warehouse efficiency, I significantly enhanced operations at Tramo at Home NY by implementing strategic project management and fostering cross-functional teamwork. With expertise in shipping and receiving and a knack for critical thinking, I consistently exceeded performance metrics, improving productivity by over 30%. My approach prioritizes safety and customer satisfaction, ensuring seamless, high-quality service delivery.

Overview

15
15
years of professional experience

Work History

Inbound Receiving Supervisor

Tramo at Home NY
11.2018 - Current
  • Managed daily operations for inbound receiving, ensuring timely unloading, sorting, and storage of inventory.
  • Collaborated with cross-functional teams to resolve any shipping discrepancies or miscommunications promptly.
  • Proactively addressed potential bottlenecks in the supply chain by working closely with procurement teams to anticipate future needs.
  • Overhauled outdated warehouse layout to maximize space utilization and improve overall workflow efficiency.
  • Optimized labor allocation by monitoring staff workload, adjusting schedules as necessary to meet operational demands.
  • Expedited order processing times by closely monitoring incoming shipments and prioritizing tasks based on urgency.
  • Contributed to overall warehouse success by consistently meeting or exceeding performance metrics in inbound receiving operations.
  • Maintained an organized and clean work environment, fostering a positive atmosphere within the warehouse team.
  • Trained new hires on company policies, procedures, and safety protocols, resulting in a well-informed and efficient workforce.
  • Coordinated efforts between multiple departments to ensure seamless integration of received goods into the warehouse system.
  • Championed lean warehousing principles throughout all aspects of inbound receiving operations to reduce waste and inefficiencies.
  • Established a safe work environment by conducting regular safety audits and maintaining compliance with OSHA regulations.
  • Developed strong relationships with suppliers, fostering open communication channels for efficient problemsolving.
  • Spearheaded initiatives to identify areas of improvement within the receiving department, resulting in enhanced productivity levels over time.
  • Enhanced warehouse efficiency by streamlining inbound receiving processes and implementing best practices.
  • Reduced product damage by enforcing strict handling guidelines and regularly monitoring team performance.
  • Improved accuracy in inventory management through meticulous record-keeping and routine stock checks.
  • Implemented quality control measures during the receiving process to minimize errors and maintain high levels of customer satisfaction.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new team members on proper and safe use of tools and equipment.
  • Enforced team adherence to safety regulations and protocols.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

White Glove Delivery Specialist

Crate & Barrel Furniture
06.2009 - 10.2018
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Documented all delivery transactions accurately, contributing to efficient inventory management practices.
  • Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
  • Utilized technology effectively for real-time updates on package statuses, ensuring constant communication between dispatchers and customers.
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Maintained excellent driving record by adhering to traffic rules and regulations, contributing to overall company reputation.
  • Obtained signatures from customers upon delivery of goods.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Tracked delivery information, mileage, and fuel use while on shift.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Inspected load security and checked for damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Fostered positive working relationships with regular customers.

Education

Bachelor Of Medical Science - Media Arts

New Jersey City University
Jersey City, NJ
06.2017

Skills

  • Shipping and receiving
  • Warehouse Operations
  • Load Planning
  • Strong Organization
  • Cross-Functional Teamwork
  • Attention to Detail
  • Positive Attitude
  • Loading and unloading
  • Critical Thinking
  • Computer Skills
  • Clear Communication
  • Email and Phone Communication
  • Hazard Identification
  • Material Handling and Moving
  • Decision-Making
  • Order picking and processing
  • Customer Relations
  • Safety Procedures
  • Team Management
  • Forklift Operation
  • Work Planning and Prioritization
  • Safety standards
  • Project management

Timeline

Inbound Receiving Supervisor

Tramo at Home NY
11.2018 - Current

White Glove Delivery Specialist

Crate & Barrel Furniture
06.2009 - 10.2018

Bachelor Of Medical Science - Media Arts

New Jersey City University

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David Segovia