DAVID SEIGER
Kershaw,SC
Summary
Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 30 years of industry experience. Organized Application Specialist with an extensive background in a wide variety of industries and application systems. Well-versed. A passion for efficiency and quality with exceptional technical skills.
Overview
21
21
years of professional experience
Work History
Product and Application Specialist Milling and Pav
BOMAG of America
Ridgeway , SC
02.2021 - present
- Performed quality assurance tests on new or updated products before release.
- Analyzed customer feedback to improve product design and performance.
- Provided technical assistance during installation or use of a product.
- Coordinated with marketing teams to develop promotional materials and campaigns.
- Visited trade shows, stores and other venues to demonstrate products or answer questions from potential buyers.
- Trained new specialists to present company products or services.
- Conducted training sessions for internal teams, enhancing product knowledge and sales techniques.
- Instructed customers in product operations and customizations.
- Instructor on TOP CON and MOBA automation systems on pavers
Product Support Service Engineer
Bomag of America
Ridgeway, SC
- Answer phone calls and emails
- Technical and product support for dealers
- Assist in troubleshooting on milling and paving machines
- Responsible for all milling and recycling products
- Assist in machine pre-deliveries, and final inspections of pavers that come off the assembly line
- Conduct training classes on milling products
- Responsible for all paver products
- Process all warranty claims for paving products for dealers
Field Service Technician
James River Equipment
Charlotte, NC
03.2018 - 01.2020
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
- Enacted successful repairs by applying technical skills and operations knowledge
- Utilized safety practices with no complaints or accidents while driving and maintaining a company service truck
- Performed all types of repairs to hydraulic, electrical and mechanical systems on John Deere Hitachi, and Euclid equipment
- Wrote detailed service reports on all repairs
- Attended certification classes for continuing education and for the purposes of keeping up with new equipment
Maintenance Supervisor / Trainer
Oceana Gold
Kershaw, SC
01.2016 - 02.2018
- Coordinated daily workflow through task prioritization and concise scheduling
- Supervised 30 employees, including scheduling, training, and performance monitoring
- Developed and implemented employee incentive programs to promote top performance
- Analyzed and identified equipment failure root causes and initiated correction actions
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
- Enacted successful repairs by applying technical skills and operations knowledge
- Utilized safety practices with no complaints or accidents
- Performed all types of repairs to hydraulic, electrical and mechanical systems on John Deere Hitachi, and Euclid equipment
- Wrote detailed service reports on all repairs
- Drove and maintained company service truck
- Attended certification classes for continuing education and for the purposes of keeping up with new equipment
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime
- Implemented improved training programs for maintenance employees
- Supervised daily operations, including employee performance, preventive maintenance and safety
- Promoted commitment to high standards of efficiency and safety, which improved analysis and troubleshooting of electrical, hydraulic and pneumatic systems
- Prepared and presented detailed reports to upper management in addition to keeping detailed records of equipment, work orders and system upgrades
- Managed maintenance activities, including supervising staff and inspecting equipment
Field Service Technician
Blanchard Machinery Company
Rock Hill, SC
02.2006 - 01.2016
- Enacted successful repairs by applying technical skills and operations knowledge Performed all level of repairs on Caterpillar equipment including but not limited to Loaders, Dozers, Scrapers, Excavators, Drills and Haul Trucks
- Spent two years in Afghanistan training soldiers on new Caterpillar equipment
- Training included operation and maintenance
- Spent several years on block time for aggregate customers in rock quarries
- Improved customer service ratings by resolving technical, on-site issues quickly and accurately
Field Service Technician
ICS Equipment
Cincinnati, OH
05.2002 - 02.2006
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
- Performed annual service visits and completed preventative maintenance on all systems
- Investigated and corrected mechanical problems with machinery
- Operated all hand tools and power equipment according to company safety procedures
- Traveled the east coast performing repairs for a large customer base
- Kept detailed records on repairs and turned in weekly expense reports to management
- Rebuilt engines, transmissions and all drivetrain components for Caterpillar, Volvo, Kobelco and Komatsu equipment
- Performed repairs on all hydraulic systems on equipment
Field Service Technician
Holt Caterpillar
Cincinnati, OH
11.1998 - 05.2002
- Reviewed technical documentation to perform accurate repairs on diverse equipment
- Diagnosed equipment malfunctions by analyzing technical data using Caterpillar applications
- Properly completed work reports for each field visit
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks
- Provided exemplary customer service on each field visit according to Holt Caterpillar's guidelines
- Operated all hand tools and power equipment according to company safety procedures
- Demonstrated to customers proper methods for operating equipment after it had been installed
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Discussed and recommended service options with customers and explained costs involved
- Maintained company field response vehicle stocked with repair and replacement parts
Education
High School Diploma -
NewRichmond High School
Skills
- Technical analysis
- Safety standards and protocols
- Hardware and software installation
- Workflow management
- Customer training
- Proficient in Cat programs, windows applications, excel
- Oral and written communication
- Technical support
- Team supervision
- Effective prioritization
- Application Development
- Technical Support
- Software testing
- Testing and debugging
- Problem-Solving
Additional Information
Spent 8 years active duty in the US Army as a heavy equipment mechanic. Honorably discharged in June of 1993
Affiliations
- Riding motorcycles
- Camping and fishing
Timeline
Product and Application Specialist Milling and Pav
BOMAG of America
02.2021 - present
Field Service Technician
James River Equipment
03.2018 - 01.2020
Maintenance Supervisor / Trainer
Oceana Gold
01.2016 - 02.2018
Field Service Technician
Blanchard Machinery Company
02.2006 - 01.2016
Field Service Technician
ICS Equipment
05.2002 - 02.2006
Field Service Technician
Holt Caterpillar
11.1998 - 05.2002
Product Support Service Engineer
Bomag of America
High School Diploma -
NewRichmond High School
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