David Seiler
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Service Manager
A And A Wine And Spirits
06.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cheese Shop Team Leader
Wegmans
04.2012 - 06.2021
- Created and maintained daily and weekly reports for upper management.
- Managed efficient teams of up to 12 employees.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Utilized proper tools and materials to adhere to safety guidelines.
Barista
Bean Hollow
09.2008 - 04.2012
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor of Arts - Electronic Media And Film
Towson University
Baltimore, MD12.2008
Skills
- Vendor Sourcing
- Train Workers
- Workflow Management
- Task Delegation
- Verbal and Written Communication
- Process Optimization
- Improve Employee Performance
- Customer Service Management
- Documentation
- Application Tracking
- Orient New Employees
- Coordinating Training Materials
Languages
Spanish
Limited Working
Timeline
Service Manager
A And A Wine And Spirits
06.2021 - Current
Cheese Shop Team Leader
Wegmans
04.2012 - 06.2021
Barista
Bean Hollow
09.2008 - 04.2012
Bachelor of Arts - Electronic Media And Film
Towson University
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