David Seipel
Galloway
Summary
Dynamic Service Center Manager with a proven track record at Valvoline Instant Oil Change, excelling in staff training and operational excellence. Enhanced customer satisfaction through effective problem-solving and leadership, while driving team performance and compliance with safety protocols. Committed to fostering a positive work culture and achieving business goals.
Overview
16
16
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
02.2015 - 06.2025
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Implemented training systems for new employees on Service.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Aligned team objectives with organizational goals through effective communication of expectations and responsibilities at all levels of the workforce hierarchy.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Service Manager
Sears Auto Center
05.2009 - 11.2014
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
N/A - N/A
Franklin Heights High School
Columbus, OHN/A - Auto Collision Repair
Paul C. Hayes Technical School
Grove City, OHSkills
- Safety trained
- Leadership trained
- and development
- Operational excellence
- Staff supervision
- Sales planning
- Positive attitude
- Teamwork
- Problem-solving
- Attention to detail
- Abilities
- Reliability
- Customer relations
- Professional and courteous
- Scheduling and coordinating
- Managing operations and efficiency
- Abilities
- Multitasking
Timeline
Service Center Manager
Valvoline Instant Oil Change
02.2015 - 06.2025
Service Manager
Sears Auto Center
05.2009 - 11.2014
N/A - N/A
Franklin Heights High School
N/A - Auto Collision Repair
Paul C. Hayes Technical School
Similar Profiles
OWEN CARDELINOOWEN CARDELINO
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Ryan StarkRyan Stark
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Khang LeKhang Le
Automotive Lube Technician at Valvoline Instant Oil ChangeAutomotive Lube Technician at Valvoline Instant Oil Change
Ryan BoosRyan Boos
Assistant Manager at Valvoline Instant Oil ChangeAssistant Manager at Valvoline Instant Oil Change
ROBERT L. PETERSROBERT L. PETERS
Automotive Diagnostic Specialist at AirPro DiagnosticsAutomotive Diagnostic Specialist at AirPro Diagnostics