David Serrano
Van Nuys,CA
Summary
Over 10 years of professional experience as an Administrative Assistant and Patient Care Representative in the field of healthcare. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Detail-oriented with outstanding knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
The Angeles Clinic and Research Institute
Los Angeles, CA
03.2022 - Current
- Manage the appointment scheduling process, ensuring patient appoints are optimized and appointments are booked efficiently and accurately
- Coordinate and manage patient referrals and authorizations
- Maintain patient contact and demographic information while adhering to HIPAA regulations on confidential patient information.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area
- Verified insurance information, collected payments, and follow-up scheduled appointments
- Answer and triage all incoming daily
- Ensured all necessary paperwork was completed prior to patient visits
- Provide back up support as needed to the Genetic Counselor
- Responded promptly to emails from patients regarding appointment changes or cancellations.
Patient Coordinator
Beverly Hills Technical Imaging LLC
Beverly Hills, CA
03.2016 - 03.2022
- Work closely with the department providers, managers, supervisors, staff members and the referral department
- Establishes and maintains positive working relationships with current referral sources, internal and external
- Direct all daily patient intake operations including providing direct oversight of the daily scheduling and implementation
- Scheduling patients exams while following company policies and procedures
- Takes initiative to assist team members when needed, adapting to flexible environments and covering other areas when required
- Responsible for training and mentoring new employees according to Radiology and X-Ray office desktop procedures
- Ensuring the flow of sensitive patient needs via faxing, and scanning of referrals, prescriptions, as well as triaging associated necessary calls.
- Acted as liaison between physicians, staff members, patients, and families.
Patient Coordinator
Dr. Bruce McLucas, MD
Beverly Hills, CA
02.2013 - 03.2016
- As a Patient Coordinator placed daily outbound calls to patients for the purpose of scheduling, confirming and following up on appointments, greet and assist patients with excellent customer service, verify insurance coverage and progress management
- Procedure knowledge, ability to overcome customer’s indifference
- Achieve sales goals, make medically appropriate testing recommendations
- Organization and record keeping
- Complete administrative processing, execute paperwork as necessary to each patients exam
- Scheduling in office and procedure appointments.
Administrative Assistant
Dr. Shahid H Sial MD
Los Angeles, CA
06.2011 - 02.2013
- Front office assistant with experience with multi physician specialty practice, ensuring optimal patient care, taking patient medical histories and light vital signs to prepare for doctor
- Proficient in the All Scripts EMR program
- Medical records management
- Patient scheduling
- Call in Prescriptions, maintained and updated pharmaceutical logs
- Daily communication with patients providing results of procedures
- Medical history vitals intake and rooming.
Business Account Executive
AT&T CORPORATION WIRELESS
Los Angeles, CA
04.2008 - 06.2011
- Exceptional customer service by forming a partnership with Business Development, Marketing, and other company divisions in order to determine most attractive offer for customer
- Negotiated contracts with new accounts, ensuring favorable terms and conditions.
- Presented product demonstrations to prospective customers, highlighting key features and benefits.
- Effectively cross-sell across the product line continuously meeting and exceeding expectations
- Established and managed business accounts by understanding specific needs and spending time needed to garner a relationship with clients through regular follow-up calls and visits.
- Managed & oversaw the productivity of four stores in the Los Angeles area.
- Developed and implemented strategies for customer retention and growth.
- Grew account base by identifying and targeting potential clients in the local market.
- Successfully trained AT&T corporate owned store sales staff
Sales Manager
AQUACLEAR SYSTEMS CORP.
Glendale, CA
08.1999 - 03.2008
- Oversaw and coordinated with various departments in order to maintain financial growth and inventory
- Implementation of new applications to present product, extensive out in the field sales training
- Maintained sales reports and overall management of operations
- Analyzed the flow of manual paper for intensive finance needs
- Supervised and trained sales team
- Developed and implemented effective plans to meet sales target
- Responsible for hiring and training new sales team ensuring their success
- In home product presentation.
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06-1991
Skills
Microsoft Outlook; Word; Excel; ICD 10 and CPT codes; Merge; Epic; Bilingual; Office Management; Database Administration; Sales; Contracting; Negotiations
Timeline
Patient Service Representative
The Angeles Clinic and Research Institute
03.2022 - Current
Patient Coordinator
Beverly Hills Technical Imaging LLC
03.2016 - 03.2022
Patient Coordinator
Dr. Bruce McLucas, MD
02.2013 - 03.2016
Administrative Assistant
Dr. Shahid H Sial MD
06.2011 - 02.2013
Business Account Executive
AT&T CORPORATION WIRELESS
04.2008 - 06.2011
Sales Manager
AQUACLEAR SYSTEMS CORP.
08.1999 - 03.2008
High School Diploma -
Fairfax Senior High School
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