David Serrano
Beaverton
Summary
Dedicated professional prepared to bring extensive expertise and
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
7
7
years of professional experience
Work History
Fiber Optic Specialist
FiberTel, LLC
09.2024 - Current
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Assisted in the training of new technicians, imparting knowledge of industry best practices and safety protocols.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.
Porter Supervisor/Service Advisor
Murdock Hyundai of Lindon
06.2023 - 09.2024
- Oversee inventory management of all vehicles waiting for service, parts on order, PAs submitted, and warranty work approved.
- Contact various insurance companies for coverage of work based on the time of initial services
- Provided excellent customer service, resolved issues, and ensured a positive experience
- Managed administrative tasks, including record-keeping, reporting, and coordination with other departments
- Organized the lot layout for optimal space usage and vehicle flow
- Contacted customers regarding vehicle status through phone, text, and email
- Handled daily consumer flow with projected appointments varying from 60 to 120 appointments
Foreman/Fiber Optics Specialist
Fibertel, LLC.
06.2022 - 06.2023
- Trained new employees to learn new systems, apply best practices, and comply with protocols and regulations.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
Delivery Driver
Domino's
05.2020 - 05.2021
- Delivered pizzas and other menu items to customers promptly, ensuring high satisfaction levels
- Managed cash and credit transactions accurately, providing change as needed.
- Maintained a clean and organized delivery vehicle for safe and efficient deliveries
- Addressed customer inquiries, resolved issues, and handled special requests.
- Assisted with order preparation and packaging during peak hours, supporting team efficiency
Customer Service Representative
UPS
11.2018 - 06.2019
- Assisted clients with shipping, packaging, and mailing needs, providing exceptional service
- Processed transactions, including shipping orders, payments, and refunds, with accuracy
- Offered solutions and tailored services to meet customer requirements
- Managed inventory and supplies, maintaining an organized work environment
- Handled inquiries promptly and maintained a positive and professional demeanor
- Coordinated with shipping carriers to track packages and address delivery issues
- Contributed to achieving store sales targets through upselling additional services and products
Financial Manager
Eskimo Hut
03.2018 - 11.2018
- Directed daily store operations, ensuring high customer service and efficient store management
- Supervised and trained staff, including scheduling shifts, providing performance feedback, and fostering a positive work environment
- Managed inventory, including ordering supplies, tracking stock levels, and conducting regular audits to minimize losses
- Oversaw financial aspects of the store, including cash handling, bank deposits, and reconciliation of daily sales
- Implemented marketing and promotional strategies to drive sales and attract new customers
- Ensured compliance with health and safety regulations, store policies, and procedures
Education
High School Diploma -
Academy of Technology, Engineering, Math and Science
Abilene, TX03.2016
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management Collaboration
- Strong work ethic
- Problem-solving
- Time management
- Attention to detail
Military Service
United States Army, Private
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Fiber Optic Specialist
FiberTel, LLC
09.2024 - Current
Porter Supervisor/Service Advisor
Murdock Hyundai of Lindon
06.2023 - 09.2024
Foreman/Fiber Optics Specialist
Fibertel, LLC.
06.2022 - 06.2023
Delivery Driver
Domino's
05.2020 - 05.2021
Customer Service Representative
UPS
11.2018 - 06.2019
Financial Manager
Eskimo Hut
03.2018 - 11.2018
High School Diploma -
Academy of Technology, Engineering, Math and Science
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